Md Mehedy Hasan Email & Phone Number

Wakil Tower (7Th Floor) Ta-131 Badda Link Road, Gulshan-1, Dhaka-1212 Bangladesh

Core responsibilities:Define customer support strategy and goals.Oversee department operations and resource allocation.Ensure high customer satisfaction and service quality.Monitor and improve customer support metrics.Develop and enforce support policies and standards.Lead recruitment, training, and development of support teams.Resolve escalated customer issues.Collaborate with other departments for consistent communication.Drive innovation in support tools (automation, AI, etc.).Manage customer support budgets and resources.Implement customer feedback systems for improvement.Ensure understanding of products and services across teams.Analyze trends and recommend solutions for improvement.Represent customer needs at the executive level.Ensure compliance with privacy and security regulations.Drive customer retention and loyalty initiatives.Report performance to senior leadership.Foster a customer-centric culture within the company.

242/A, Tejgaon, I/A Bir Uttam Mir Shawkat Sarak, Dhaka 1208

Core Responsibility:Answer customer inquiries via phone, email, or chat.Provide information about products, services, pricing, and promotions.Process customer orders and update existing orders.Resolve customer complaints and issues in a timely and empathetic manner.Troubleshoot technical issues or problems with products/services.Handle returns, exchanges, and refund requests.Escalate complex issues to appropriate departments or supervisors.Update and maintain accurate customer account records.Assist with basic technical support and product setup.Process payments and handle payment-related inquiries.Maintain a positive and professional demeanor in all customer interactions.Cross-sell and upsell additional products or services where applicable.Document all customer interactions and resolutions.Monitor customer satisfaction and gather feedback.Adhere to company policies, guidelines, and procedures.Manage multiple tasks or customer inquiries simultaneously.Keep up-to-date with product knowledge and service updates.Ensure compliance with industry regulations and legal standards.Resolve billing discrepancies and explain charges or refunds.Follow up on unresolved issues or service requests.Ensure timely and accurate service delivery to customers.