Meher F. Malik Email & Phone Number

Chicago, Illinois, Us

Chicago, Illinois, Us

Cupertino, California, Us

Cupertino, California, Us

Cupertino, California, Us

Cupertino, California, Us

Lakewood, Co, Us

Entrusted with delivering basic and escalated (level-1, 2, and 3) support for established software security company. Utilize active listening to gather and assess user issues and track information in case management system. Assess / troubleshoot errors to identify root causes and determine solutions, prioritizing cases in order of operational urgency and complexity. Coordinate technical resources to enact solutions and deliver fixes to client; follow-up to confirm resolution. Coordinate with marketing teams on technical support matters related to web development, messaging, databases, and promotional tools. Established reputation for outstanding pre-sales support, responding to client technical questions, addressing compatibility / usage issues, and assisting account managers with presentations.Play key role in diverse internal projects related to code sampling, testing, product strategy, system administration, and technical documentation.

Effectively manage solution sales process, leveraging advanced technical knowledge to drive client satisfaction for this established software provider with $105M+ in revenue. Assess and qualify sales leads; coordinate between clients, Regional Sales Managers, and developers throughout sales cycle. Research and resolve incidents to speed resolution. Provide robust client education on features, specifications, and functionality. Conduct product demonstrations and consultations at roadshows, via Webinars, and site visits. Serve as subject matter expert regarding updates, upgrades, and new products.Key Achievements: Earned “HASP Grand Scholar Award” early in tenure for active involvement in product education initiatives and global knowledge competitions. Partnered with Regional Sales Managers to reduce sales cycles by at least 40% by replacing time intensive software evaluations with detailed technical consultations. Championed development / launch of a robust customer training program, contributing to fewer tech support calls and long-range cost reductions.

Built and maintained company computer network. Administered company Web Site. Managed software inventory.Key Achievement: Singlehandedly created Web sites for newly launched online program.

Performed versatile technical, sales, and customer account roles for software company developing compression software for Web-based applications as well as client/server application. Provided development assistance, IT support, database administration, and technical and product training to sales engineers. Wrote technical documentation, including users guide, installation guides, and release notes. Key Achievements: Elevated company success through substantial contributions in development of bug-free product, providing pre-sales and sales support, and in maintaining high levels of customer satisfaction through technical support on customers’ UNIX, Windows, Linux, and Solaris platforms. Boosted company revenues by performing as Project Manager on the design and development of company Web site and by acting as Account Manager for various accounts. Advanced company’s marketing and distribution capabilities by designing and implementing sales systems at the company’s regional technical centers. Developed international clientele, including customers from the Netherlands, United Kingdom, Germany, Finland, Italy, Australia, and the U.S.

Denver, COServed as Monitoring Operator, Software Development Assistant, Networking Assistant, and Office Administrator. Supported, administered, and developed network/Internet monitoring software and application services.