Merlin Hernandez Email & Phone Number

Exton, Pa, Us

Partnered with clients to meet global shipping and distribution.Audited 1,000+ shipment exceptions based on familiarity with client accounts. Avoided fraud shipments.Monitor an average of 10 help desk requests, to give +10,000 employees access to shipping tools.Serve as company administrator for shipping tool (Neopost) ensuring customer satisfaction through proactive communication.Manage vendor relationships (Moo Inc., Staples, Amazon, Neopost, FedEx, UPS, Trax and XPO Logistics) by monitoring performance. Renewed vendor contracts and approved invoice payments of ~$15,000/monthProvide administrative support for credit card reconciliations of ~$10,000/monthPrepared data for chargeback submissions, prepare submissions for purchase order requests of ~$1M, and supply ordering.Serve as lead administrator for projects such as global distributions to 70+ global locations, corporate event planning, and employee activations

Exton, Pa, Us

• Reception: Receive and direct a high volume of inbound phone calls. Assist in the scheduling and booking of meetings/conference rooms. Greet and assist visitors. • Scanning Operations/Accounts Payable: Receive and sort inbound mail. Scan and enter data from mail received. Assist with submitting invoices using Zen desk ticketing system. • Shipping and Receiving: Receive and sort inbound mail received via FedEx, UPS, USPS. Manage the distribution of mail between two buildings. Deliver mail to employee location. Assist in the outbound mail using TRAC via FedEx, UPS, and USPS.

Supported fundraising events and branding message.Coordinated yearly conference and retreats for approximately 100+ attendees.Assisted with budget planning and general fundraising in amounts of ~$5,000 annually.Provided courteous service to inbound calls, and actively recorded messages for Senior Pastors.Opened, managed, wrote, and edited content created for numerous social media accounts belonging to “Rhema Youth” on Facebook, Twitter, and Instagram – which did not exist before.

Sourced commercial-based businesses.Assisted in managing targeted email campaigns to help identify new sources of revenue from existing clients.Qualified leads resulting in prioritized outreach for the sales team.Provided training and assistance to clients to ensure compliance with Terms and Conditions.

• Process both Federal Buyer and Seller registration for the FedBid Marketplace. • Troubleshoot Federal Buyer and seller issues via email and telephone.• Receive a high traffic of questions and answers on Buys. o Read questions thoroughly o Determine if the question was FedBid related or Buyer related. o Make sure the question has been passed to the buyer or answered in less than five minutes.

Fairfax, Va, Us

-Research specific Projects and make a decision on whether to go forward with the project ornot-Critique the firms social media sites and provide solutions for the current problems-Currently in the process of writing an article publication along with “iMADdu?” CEO MonaOlsen

Winchester, Va, Us

• Greet and attend visitors entering the office. Answer inquiries on the phone, and connectingthem with the appropriate person.• Recording clear and concise messages for the office.• Maintain the collection of visitors sheet.

San Diego, Ca, Us

• Manage daily food inventory and other products to customers. Insure daily stocking and product display compliance is met • Coordinate sales and promotions process. Assure store’s standards are met• Provide customers with courteous service

Hanover, Maryland, Us

• Contact prospective customers and schedule appointments for field representatives• Maintain consistent top sales numbers

Bachelor Of Business Administration (Bba), Business, Management, Marketing, And Related Support Services

Certification In Business It, Business Administration And Management, General