Mehmet Ulas Email and Phone Number

• Configured, monitored and administered various telephony platforms including but not limited to Cisco CUCM and SONUS SBC running on Cisco MCS, UCS, VMware ESX and vSphere environments. • Resolved complex computing, networking and telephony issues escalated by Tier 3. • Written programs to reduce inefficiency which resulted in analysts to be more engaged and competent in troubleshooting, in driving resolution. • Oversaw Cisco, F5, Checkpoint network equipment, and quickly resolved network issues. • Assisted and worked with internal departments, vendors to ensure business continuity. Received multiple Shared Success Awards in return. • Initiated internal conference calls to ensure high-impact issues were being tracked and resolved. • Assisted engineering teams execute Change Requests that involved Wells Fargo network and telephony environment. • Played a pivotal role in engineering completing its tasks on time. • Worked with team members to learn and grow, to become more versatile in troubleshooting various telephony platforms such as traditional TDM PBX platforms and PRI, T1, DS3 circuits. • Documented and shared troubleshooting workflows, training videos. • Provided structured training to team members. • Developed an internal web page to minimize inefficiency. Received a Gold Coin award in return, was one of the 2017 Wells Fargo Top Performers.

• Was responsible of assisting internal customers via e-mail, phone, Remedy ticketing system. • Administrated Cisco Call Manager and Unity. • Administrated Avaya, Nortel, Octel, key systems, voicemail systems, and PBX’s via terminal emulators. • Proactively monitored and managed telephony systems. • Utilized RDP, SSH, VNC to manipulate remote systems. • Utilized VMware to manage off-site servers. • Worked with various internal and external vendors.

• Designed and documented the architecture and operating procedures for VoIP infrastructure equipment including Soft Switch, Session Border Controllers, Least cost Routing platforms and SIP User Agents. • Documented and tested current and future features on these various network platforms.  • Documented and tested interoperability with carriers for all services, including voice origination and termination, E911, CALEA, OSDA, DSL, and other applications. • Tested interoperability of IP infrastructure equipment with carriers, and customer premise equipment such as ATAs, DSL modems, and IP Video Phones. • Supported T3 escalations in troubleshooting complex customer issues. • Wrote processes and procedures for operations, provisioning and NOC teams. • Provided technical expertise and education to Marketing/Prod. Mgmt and other internal organizations as new products, services, and geography are evaluated. • Supported VoIP platform integration with legacy and new OSS and billing components.

• Resolved customer related technical issues. • Provided world-class customer service to internal and external customers. • Monitored, responded, communicated, troubleshot, and drove resolution on network outages, alarms, faults and fraud conditions.  • Monitored and followed up on network outage and change activity. • Performed LAN/WAN network maintenance activity. • Interfaced with Vendors/Engineering to escalate and drive resolution on advanced cases. • Interfaced with technical support group and resolve escalated cases.  • Participated in on call rotation.  • Adhered and contributed to NOC processes and procedures. • Provided case management systems for trouble tracking and resolution.

• Deployed, configured, managed SMB/SOHO networks built with Cisco, Juniper, HP, Netgear products. • Maintained client hardware, software. (Windows 2000, Windows 2003 and RedHat servers) • Provided cost-effective, innovative solutions to growing businesses. • Monitored client network and servers, resolved issues accordingly.