"Leading front desk operations with a focus on personalized service, I specialize in tailoring guest experiences, exceeding expectations as the main guest liaison. With a team trained for excellence, we earned the prestigious Forbes Award for our passion for emotional luxury service, alongside consistently achieving top scores in guest satisfaction surveys. Through effective leadership, interdepartmental collaboration, and meticulous attention to standards and procedures, we ensure seamless operations and unforgettable stays for every guest."

As a hospitality professional, my responsibilities include crafting guest satisfaction stories through storytelling, training and collaborating with team members, solving problems and providing exceptional experiences for guests, ensuring adherence to standards through testing, managing guest satisfaction surveys and performing data analysis, preparing operation reports that drive results, paying attention to detail and exceeding expectations, creating a welcoming atmosphere for guests, possessing comprehensive product knowledge, leading new guest experience projects, and thriving in adapting to new challenges.

As a highly skilled hospitality professional, I am tasked with leading the special Covid-19 Four Seasons Program. This entails providing comprehensive hygiene training to all hotel staff, personalizing Covid-19 communication with guests, staying up-to-date with hygiene meetings, global calls, and all updates, managing all hygiene and Covid-19 audits, and following the latest guidance from reputable sources such as Johns Hopkins University, the World Health Organization, and the Centers for Disease Control and Prevention. With my expertise and dedication to excellence, I played a critical role in ensuring the health and safety of all guests and staff during these challenging times.

As a hospitality professional, I have a deep passion for creating unforgettable guest experiences through exceptional service, thoughtful gifts, and captivating stories. With my keen problem-solving skills, I adeptly turn any guest issues into memorable tales that guests will remember for years to come. My leadership extends to training Guest Experience Team Members, ensuring that they are equipped with the knowledge and skills needed to provide a level of service that meets the highest standards. I also make it a priority to follow LQA and Forbes quality standards, planning new actions based on audit results to continuously improve the guest experience. My commitment to personalized service is evident in the Elite Guest stories and services that you provide, as well as in our approach to Guest Check-in, where I take the time to connect with each guest and make them feel truly welcome.

As the Manager of a personalized Butler-based Housekeeping Service, my role entails overseeing a range of responsibilities, including motivating employees through daily morning meetings, conducting detailed room inspections, and ensuring adherence to LQA and Forbes quality standards through comprehensive employee training and standard checks. In addition, I manage all Housekeeping item purchasing and am responsible for optimizing Housekeeping storage management to ensure efficient and effective operations. Through my commitment to excellence and attention to detail, I strive to deliver an unparalleled guest experience, tailored to meet the unique needs and preferences of each individual.

At the heart of our team of hospitality professionals lies the Butler, a key element in our quest to exceed guest expectations and differentiate ourselves from other hotels. Through innovative ideas, training plans, and exceptional service standards, we are committed to providing an unparalleled Butler Service experience to our most discerning guests across all 181 of our luxurious rooms.From the moment of arrival, our Butlers are dedicated to ensuring that every aspect of your stay is seamless and unforgettable. We welcome our guests with signature cocktails and culinary delights, escort guests to their accommodation, and facilitate a private check-in experience from the comfort of their own room. Our Butlers are trained to anticipate your every need, from personalized accommodation preferences to unpacking your luggage and arranging dinner reservations, tour bookings, on-property activities, and spa treatments.Throughout our guest's stay, our Butlers remain at guest's disposal, ensuring that their suite is kept in immaculate condition and arranged to their exact specifications. With our unmatched Butler Service, our guests can relax and unwind in the knowledge that every detail of their stay is being expertly managed by a dedicated and attentive team. We create an unforgettable atmosphere of luxury and comfort that will leave our guests with memories to last a lifetime.

As a member of the Housekeeping team, my role involves a range of responsibilities that are critical to ensuring a seamless and enjoyable guest experience. These include answering all Housekeeping telephone calls, addressing guest requests, and transferring calls to various departments as needed.In addition, I prepare daily reports and monitor occupancy, departures, and arrivals to ensure that all Housekeeping tasks are efficiently managed and executed. I also take care of organizing the Housekeeping office and maintaining detailed records of lost and found items, working closely with other departments to ensure that items are quickly and accurately returned to their rightful owners.Furthermore, I am responsible for managing all departmental employee signature papers that come from the Human Resources Department. Through my diligent and proactive approach, I strive to ensure that all Housekeeping operations run smoothly and that guests receive the highest level of service and attention to detail.

The Pbx operator is the front line for all incoming calls to the hotel. Handling incoming calls. Taking written messages for the hotel guests. Taking wake-up call requests and give wake-up calls. Handling room telephone functions. Having the knowledge of general hotel information. Entering and following up on guest profile system. Writing welcome letters. Performing tasks and projects as delegated by Management. Running all business center activities.

Performing tasks and projects as delegated by Human Resources Manager and Learning & Development Manager.

Handling incoming calls. Handling wake-up requests. Taking all room service orders. Following up on glitches and guest issues. Preparing welcome letters. Checking all arrival rooms with Guest Relations manager and reporting the room status to front office and manager on duty. Preparing daily newsletter for hotel.Creating innovative ideas for service.

Assisting Human Resources Coordiantor and performing task and projects.Creating training plans for At Your Service Department.

Preparing all agreement letters, following up on event organization charts. Attending to sales calls. Organizing Sales and Marketing office and all paper works. Following up on quality improvement standards and reporting them to the management.

Bell team's tasks include helping the customers carry their luggage and bring them to their respective hotel suits. Assisting customers with their bags and luggage. Courteously greeting customers and providing them high quality service. Assisting customers with their needs. Explaining to the customers the hotels rules, showing them how to use hotel facilities, room features such as TV, Radio, Bath tubs. ,