Mehmood Ashraf Email and Phone Number

-Responsible for supporting clients and end-users at all levels. Ensuring that all hardware and software is configured, updated and installed correctly. -Maintain and managing daily backup of company’s servers and network infrastructure.-Azure Active directory administrator. -Fortinet firewall administrator.-Avaya IP Telephony administrator.-Install and configure computer hardware operating systems, networks, printers, scanners and applications.-Monitor and maintain… Show more -Responsible for supporting clients and end-users at all levels. Ensuring that all hardware and software is configured, updated and installed correctly. -Maintain and managing daily backup of company’s servers and network infrastructure.-Azure Active directory administrator. -Fortinet firewall administrator.-Avaya IP Telephony administrator.-Install and configure computer hardware operating systems, networks, printers, scanners and applications.-Monitor and maintain computer systems and networks.-Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up -systems or resolve issues.-Troubleshoot system and network problems, diagnosing and solving hardware or software faultsreplace parts as required.-Provide support, including procedural documentation and relevant reports.-Set up new users' accounts and profiles and deal with password issues.-Respond within agreed time limits to call-outs.-Work continuously on a task until completion (or referral to third parties, if appropriate).-Priorities and manage many open cases at one time.-Rapidly establish a good working relationship with customers and other professionals, such as software developers.-Test and evaluate new technology.-Conduct electrical safety checks on computer equipment. Show less

-Acted as the first point of contact for all end-user issues including logging and resolving problems and request.-Performed basic user administration in active directory including changing passwords, setting up new users and processing leavers.-Performed full IT support for one Head office and 7 Remote Sites. -all remote sites SCADA system connectivity with MPLS. -Configured and troubleshooted Cisco switches and routers. -Monitor and respond quickly and effectively to… Show more -Acted as the first point of contact for all end-user issues including logging and resolving problems and request.-Performed basic user administration in active directory including changing passwords, setting up new users and processing leavers.-Performed full IT support for one Head office and 7 Remote Sites. -all remote sites SCADA system connectivity with MPLS. -Configured and troubleshooted Cisco switches and routers. -Monitor and respond quickly and effectively to requests received through the IT helpdesk. -Monitor Service Desk tickets assigned and process first-in first-out based on priority. Show less

Responsible for providing IT Solutions for different organizationTechnical Support for Small Medium Enterprise.Deployment of Endpoint protectionMcAfee EPO installation,Network architecture and VPN connectivity for branches.Pentration Testing and volunarabilty