Lead a team of 15 Relationship Manager Business Markets, with a growth mindset, focusing on what’s possible to acquire and develop a diverse and inclusive team, to deliver an exceptional client experience. Demonstrating a strong and active performance management routines to achieve team success. Inspire, lead and advocate change, instilling a clear sense of purpose and action. Communicate an exciting future and leading a highly engaged and enabled team to execute plan and to increase employee… Show more Lead a team of 15 Relationship Manager Business Markets, with a growth mindset, focusing on what’s possible to acquire and develop a diverse and inclusive team, to deliver an exceptional client experience. Demonstrating a strong and active performance management routines to achieve team success. Inspire, lead and advocate change, instilling a clear sense of purpose and action. Communicate an exciting future and leading a highly engaged and enabled team to execute plan and to increase employee engagement. Show less

Responsible for 04 branches, each with a book value of over a Billion Dollars and their overall performance within my community, focusing on business growth including new client acquisition and enhancing their ability to acquire and deepen client relationships. Sourcing of talent within my community & outside and the strategic deployment of resources across the community. One RBC leader and integrator of partners and key Centers of Influence within my community – both in terms of individual and… Show more Responsible for 04 branches, each with a book value of over a Billion Dollars and their overall performance within my community, focusing on business growth including new client acquisition and enhancing their ability to acquire and deepen client relationships. Sourcing of talent within my community & outside and the strategic deployment of resources across the community. One RBC leader and integrator of partners and key Centers of Influence within my community – both in terms of individual and organization. Source of deep understanding of brand presence from advice events to physical networks to community investment and employee outreach including those driven by partners. Show less

Reporting directly to RVP - Career Sales. Manage a portfolio of RBC approved Builders and also to acquire new ones, in collaboration with the Mortgage Specialist sales force partners, by consistently exceptional client experience, meeting all client needs on their home buying journey. Support RBC’s Builder Programs through proactive communication, issue resolution, and effective decision making. Build and maintain a Centre of Influence network aligned with industry specialization and target… Show more Reporting directly to RVP - Career Sales. Manage a portfolio of RBC approved Builders and also to acquire new ones, in collaboration with the Mortgage Specialist sales force partners, by consistently exceptional client experience, meeting all client needs on their home buying journey. Support RBC’s Builder Programs through proactive communication, issue resolution, and effective decision making. Build and maintain a Centre of Influence network aligned with industry specialization and target market. Show less

Reporting directly to VP - Commercial Financial Services. Manage a portfolio of approximately 62 Commercial Clients. I am also required to acquire new clients. Build and maintain a Centre of Influence network aligned with industry specialization and target market. Grow client relationships through discovery, documenting the client’s goals, opportunities and RBC strategies. Plan, prioritize client and market activities to win as One RBC with businesses, their employees and their owners. Seek… Show more Reporting directly to VP - Commercial Financial Services. Manage a portfolio of approximately 62 Commercial Clients. I am also required to acquire new clients. Build and maintain a Centre of Influence network aligned with industry specialization and target market. Grow client relationships through discovery, documenting the client’s goals, opportunities and RBC strategies. Plan, prioritize client and market activities to win as One RBC with businesses, their employees and their owners. Seek referral opportunities; make introductions to relationship team member and RBC partners. Gather insights through holistic client discovery, applying industry knowledge and translate into a broad range of product and service solutions, tailoring the One RBC approach for the client. Understanding succession plans for the business and the owner(s), with the goal that every eligible commercial client has a joint meeting with a BOP partner. Pricing products and services to win and maintain profitable business.Accomplishments • Recipient of Royal Performance Bronze Award in 2019 for top notch Sales, Service & Compliance.• Continuous Active involvement in the community by means of volunteering for organisations like; Junior Achievement, UnitedWay, Ronald McDonald House, St. James Assiniboia School Division, etc. etc. Show less

Reporting directly to Regional Vice President, Manage & lead branch team of 12 sales & 14 service employees (including an Assistant Branch Manager & a Manager Client Care) to deliver superior client loyalty and sales results across hours and days of business while championing proactive interaction and engagement of clients throughout the branch. Focus on team activities that support the execution of the RBC advice promise by developing long-term profitable relationship with personal and… Show more Reporting directly to Regional Vice President, Manage & lead branch team of 12 sales & 14 service employees (including an Assistant Branch Manager & a Manager Client Care) to deliver superior client loyalty and sales results across hours and days of business while championing proactive interaction and engagement of clients throughout the branch. Focus on team activities that support the execution of the RBC advice promise by developing long-term profitable relationship with personal and business clients. Lead retention and growth of existing clients' business as well as acquisition and anchoring of all new clients. Develop relationships with RBC and community partners to capture business opportunities. Ensuring a high level of employee capability and engagement through coaching and sales management, empowering team to reach their optimum proficiency. Demonstrate commitment to operational effectiveness balancing meeting business objectives with the risk of loss to the shareholder.Accomplishments • Achieved 151% in Sales Effectiveness for the branch in 2015, 180% in 2014 & 177% in 2013.• Achieved “Share the Success Award” for the branch for the last 3 years. • Achieved the best “Employee Opinion Survey”, for the last 3 years in the market.• Achieved Level 3 in LTR & Level 2 in LTR increase consistently for the last 3 years and currently the branch LTR is at 73.26% • Consistently delivered strong Financial Pillars & revenue for the branch.• Produced top talent like Branch Managers, Assistant Branch Managers, Financial Planners, IRP, SAMBP, Mtg. Specialists within the last 24 months and handed them over to the region.• Active involvement in the community by means of volunteering for organisations like; UnitedWay, Ronald McDonald House, Wayfinders, SMD Foundation, Winnipeg Harvest, etc. Show less

Reported directly to Head of Branch Network, responsible for the other branch in the city, provided overall branch management, led by example and managed a team of 8 direct reports (including the other branch manager) & a total of 18 Full Time Employees, ensuring activities to achieve a high sales target, improved the standard of operational effectiveness and superior client experience. Optimised sales by attracting New to Bank customers, acquiring profitable new mortgages, loans, cards… Show more Reported directly to Head of Branch Network, responsible for the other branch in the city, provided overall branch management, led by example and managed a team of 8 direct reports (including the other branch manager) & a total of 18 Full Time Employees, ensuring activities to achieve a high sales target, improved the standard of operational effectiveness and superior client experience. Optimised sales by attracting New to Bank customers, acquiring profitable new mortgages, loans, cards, Investments, deposits & Insurance and ensured their retention.Accomplishments • Achieved 2,200% ($22.2Million) of the branch’s Mutual Fund target Year over Year by building a strong sales team to focus on client acquisition, building profitable relationships to achieve revenue goals.• Provide on-going coaching and development to staff, ensuring a high level of employee capability and engagement through focused sales routines which helped in achieving 200 new to Bank Premier & Advance Customers. • Ensured processes/controls were in place & being followed to mitigate risk and protect shareholder interests.• Provided leadership and management by leading the team’s sales objective and related activities to achieve a superior client experience, profitable business growth, business retention and productivity. Show less

Reported to Head of Retail Banking, Managed Autos, Mortgages, Direct Sales, Call Centre & Service Quality Department, providing them the vision & direction to progress. Ensured activities to achieve a high standard of operational effectiveness, superior client experience thereby increasing the portfolio and optimising sales in all departments, provided excellent and effective service through Call Centre & measured the performance through the Service Quality Department by introducing Internal &… Show more Reported to Head of Retail Banking, Managed Autos, Mortgages, Direct Sales, Call Centre & Service Quality Department, providing them the vision & direction to progress. Ensured activities to achieve a high standard of operational effectiveness, superior client experience thereby increasing the portfolio and optimising sales in all departments, provided excellent and effective service through Call Centre & measured the performance through the Service Quality Department by introducing Internal & External Service Measures and rated them accordingly. Accomplishments: • Achieved 140% ($77M) in sales for the year 2009 as well as achieved 94% Likelihood to recommend (LTR) in Customer Satisfaction Survey. • Achieved high impact service delivery across all roles within the branches & departments and ensured superior client care is delivered in consideration of local market conditions by conducting, Customer Satisfaction Survey & Mystery Shopping Program, to gauge the performance against the set standards as well as with competition.• Implemented Process Re-engineering and monitored Turn Around Time of different services. Develop relationships with Builders, Developers, Auto Dealers and service partners, to ensure the operation of the unit and optimal client satisfaction. Show less

Reported directly to Regional Vice President, Provided overall branch management, led by example, managed a team of 8 direct reports & a total of 18 FTEs, ensuring activities to achieve a high standard of operational effectiveness, superior client experience thereby increasing the Likelihood to recommend (LTR) and optimal sales performance. Developed relationships with sales & service partners, and achieved optimal client satisfaction.Accomplishments Achieved 115% ($57.8Million) of the… Show more Reported directly to Regional Vice President, Provided overall branch management, led by example, managed a team of 8 direct reports & a total of 18 FTEs, ensuring activities to achieve a high standard of operational effectiveness, superior client experience thereby increasing the Likelihood to recommend (LTR) and optimal sales performance. Developed relationships with sales & service partners, and achieved optimal client satisfaction.Accomplishments Achieved 115% ($57.8Million) of the branch’s target, which comprised of $32M alone in mortgage business, $14M in loans & the remaining in other products. Ensured that the branch scored 88% or more in Likelihood to recommend (LTR) on a consistent basis. Show less

Achieved 87% of my annual target in my first year with RBC. Build a strong cordial relationship with clients & colleagues, which helped me, achieve 77% of my annual target for 2008 by the end of Q2, which was 59.3% higher than the target assigned in 2007.

Reported directly to Director Retail Banking, Managed the Bank's region of 11 branches & doubled the annual sales target assigned. Increased profitability by soliciting 85% of low cost, high revenue business & ensured cost cutting activities. Liased with Leasing Companies, FIs, State Bank of Pakistan, Corporate and high net worth clients.Accomplishments:• Achieved 175% of the target by rigorous sales activities & delegation of sales targets. • Opened 2 new branches in Karachi &… Show more Reported directly to Director Retail Banking, Managed the Bank's region of 11 branches & doubled the annual sales target assigned. Increased profitability by soliciting 85% of low cost, high revenue business & ensured cost cutting activities. Liased with Leasing Companies, FIs, State Bank of Pakistan, Corporate and high net worth clients.Accomplishments:• Achieved 175% of the target by rigorous sales activities & delegation of sales targets. • Opened 2 new branches in Karachi & identified 4 new branch sites for 2006.• Promoted as Senior Vice President, in recognition of the performance.• Ensured accurate & timely business planning, budgeting and forecasting.• Supervised and trained staff in the region & also identified their future training needs. Show less

Accomplishments: Through extensively sales / mobilize deposits increased my branch’s book size by 300%. Achieved 99% in Service Quality – Mystery Shopping Program & 85% in Customer Satisfaction Survey. Was also assigned to open a new branch and in Mar. 2003 got promoted as VP transferred to the largest Branch in the country.

Achieved 200% deposits against target. In recognition of the performance got promoted as a floor manager.