• Optimize the per person productivity in Branches within Operations Team. • Minimizing the per transaction cost of the branch. • Identify process deficiencies and hindrances, do root cause analysis, work solutions, and discuss them with superiors • Ensure a zero-defect quote/policy issuance within TAT • Implement work processes; make use of Company’s systems and software for issuance of policies, post policy endorsements and servicing for all lines of business from the location. • Provide live support to Customer Service Executives on Technical, Systems and IT issues to resolve their matters & timely escalate the same to relevant authorities to provide fast solutions • Report to superiors on defined frequency in the manner laid down • Provide efficient Claims services, smooth coordination, follow-up and assistance to service providers • Manage facilities and general administration of the office for smooth business environment and ensure legal and statutory obligations are met at all times • Provide IT, Training, Logistics support to SBI Branches and other Intermediaries for business growth. • Define KRAs, KPIs, performance measures for Team and monitor productivity on a scheduled basis • Identify training needs, design training courses, set training schedules, and conduct training sessions for the Operations team in branches • Support HO-HR in implementation of HR administration at the location

• Ensure the branch’s compliance and adherence to prevalent Underwriting guidelines • Taking care of Policy issuance and Endorsements activities • Coordinate with Underwriter and Central Ops Team at various levels • Timely banking of Cash and Cheques and Performing Banking reconciliations and controls • Handling customer issues (Both internal and External) to ensure customer delight • Maintenance of branch hygiene and coordination of Administrative requirements. • Coordination and management of audits (Both internal and External) • Support function for other departments