Reviewed customers' bills, helping them understand the higher charges. Using strong communication, problem-solving, and upselling skills, I then recommended an international calls package to prevent future overcharges, which also boosted Vodafone's revenue.I successfully prevented a customer from cancelling by introducing them to Wi-Fi calling, addressing their bad signal issue. Through effective communication and empathy, I offered a proactive solution that showcased my product knowledge and negotiation skills. This not only ensured customer satisfaction but also retained company revenue by preventing potential cancellations

As an experienced Amazon FBA (Fulfilment by Amazon) reseller, I have developed a diverse set of entrepreneurial skills and a strong sales acumen, which I believe would be highly valuable in any business environment. Managing my Amazon FBA side hustle has equipped me with practical experience and insights across several key areas:Market Research and Product Sourcing-I learned to select products that have high demand and low competitionFinancial Management-I implemented effective pricing strategies to stay competitive while maintaining profitability, and consistently monitored sales data to make informed business decisionsMarketing and Branding-Creating compelling product listings and optimising them for Amazon’s search engine was a crucial part of my role. I became adept at writing persuasive product titles, descriptions, and bullet pointsSupply Chain Management-I kept track of stock levels to prevent overstocking or running out of products, and coordinated shipments to Amazon warehouses, ensuring a smooth supply chain operationCustomer Service-I addressed returns, refunds, and product defects efficiently, ensuring customer satisfaction and maintaining positive reviewsResilience and Persistence-The challenges I faced taught me the importance of persistence and resilienceThe skills and experiences gained from managing an Amazon FBA business are highly relevant to the closer’s role. My ability to understand customer needs, articulate value, build relationships and efficiently manage the sales process positions me to excel as a closer. I am confident that these skills will enable me to convert leads into satisfied customers effectively, contributing to the overall success of the sales team.

Proven track record of meeting or exceeding Key Performance Indicators (KPIs) in executing successful call operations and enhancing customer loyalty through exclusive promotional offers. Skilled in strategically implementing initiatives to surpass KPIs for long-term customer retention, demonstrating a proactive and results-oriented approach to sales and customer relations. Contributing to iD Mobile surpassing 1.5 million subscriptions.Skilled in providing tailored solutions through comprehensive inquiries to meet individual customer needs effectively. Proficient in conducting credit assessments and leveraging diverse systems to maintain trustworthy customer relationships, emphasising financial integrity and customer satisfaction.

During the COVID-19 pandemic, I remotely diagnosed and resolved customers' slow PC issues, recommending high-performance upgrades that contributed to Curry's £10.1 million revenue. I leveraged technical troubleshooting, remote support, customer service, and sales skills to provide efficient and empathetic assistance.Proficient in hardware issue resolution with a focus on data protection. Skilled in upselling cloud storage solutions for seamless data backup during repairs. Known for tailored plans, user-friendly setup, and commitment to data security, enhancing customer satisfaction.

I spearheaded outbound survey initiatives, employing persuasive communication techniques to encourage participation and ensure accurate data collection. Establishing rapport with interviewees was paramount, as it involved overcoming initial reluctance and scepticism to secure reliable responses. Navigating through potential barriers to engagement, I honed my skills in building rapport over the phone and gathering information effectively. Managing the challenging task of convincing respondents to take part in surveys demanded resilience and adaptability, as I addressed objections while maintaining professionalism and neutrality throughout the process.

Experienced in data analysis and processing for Virgin Australia, ensuring precision and reliability. Proficiently validated daily commissions and generated insightful reports, showcasing strong analytical abilities and attention to detail. Demonstrated expertise in managing data input across multiple spreadsheets, highlighting organisational skills and efficiency. These experiences have honed my capacity to understand customer data and tailor sales pitches effectively, offering personalised solutions to drive engagement and sales growth.