Project Manager
Karachi, Pakistan
• Manage up to 8 team members in the development and execution of AI-based software integration projects for international clients as Project Manager with the leading multinational provider of call center technology• Coordinate up to 3 concurrent projects across multiple time zones to achieve all requirements and deadlines • Evaluate client IT architecture, define project scope, and administer project budgets worth up to $300,000 USD• Build and nurture relationships with clients to… Show more • Manage up to 8 team members in the development and execution of AI-based software integration projects for international clients as Project Manager with the leading multinational provider of call center technology• Coordinate up to 3 concurrent projects across multiple time zones to achieve all requirements and deadlines • Evaluate client IT architecture, define project scope, and administer project budgets worth up to $300,000 USD• Build and nurture relationships with clients to understand needs, address concerns, and develop customized plans• Report directly to the Global Deployment Lead and lead the implementation of change management initiatives• Conduct testing and troubleshooting to ensure the technology seamlessly integrates with the client’s systems • Monitor and assess the technology’s impact on the call centre KPIs to identify areas in need of improvementKey Achievements:✔ Played an integral role in opening new markets in China, Singapore, and the hospitality sector by overseeing the company’s first projects in those areas with key clients including Singtel, China Mobile, and La Quinta Hotels✔ Completed a complex implementation project for a medium-sized company with unique IT architecture by leading the development of new software that ultimately allowed Afiniti to pursue new clients with similar systems✔ Currently leading the enterprise software implementation for AT&T across 10 of their networks and successfully achieved all project milestones by identifying and resolving various software defects ✔ Designed a formal template to gather client requirements and feedback that has been adopted enterprise-wide✔ Won the Best Performing Project Manager Award in 2018 by leading 35+ global Project Managers in performance Show less