Mehran Rahimian Email & Phone Number

Tehran Province, Iran

BigData Project ManagerBigData DevOps/MSO Manager

Tehran, Tehran Province, Iran

Tehran, Iran

• Managed and monitored 300 internal and external services for Iran's largest data operator, prioritizing incidents and requests for recovery.• Collaborated with internal departments to optimize IT performance and prevent future problems.• Documented processes, maintained service desk records, and provided technical assistance to customers.• Kept track of incident/problem/change trends daily to ensure zero downtime on services and report to high-level management.

Tehran Province, Iran

Network Management and Oversight: Oversee and manage the entire MTN Irancell network, including Core, Roaming, IP, Transmission, RAN, Microwave, ITS, VAS, and Charging products, within the Network Operation Center - T1 Department.Network Change Management: Manage and control all changes across the aforementioned network products to ensure seamless operations.Incident Recovery Monitoring: Monitor and maintain Service Level Agreements (SLAs) related to incident recovery to ensure prompt resolution.Customer Support Collaboration: Liaise with the Customer Relations team to assist in addressing and resolving network issues effectively.Case Management: Track and follow up on 195 cases stemming from network faults, escalating issues to relevant teams and coordinating efforts for complete recovery.OSS Testing and Improvement: Test and analyze OSS (Operational Support Systems) for bugs, flaws, and necessary improvements. Align OSS tasks with network policies and business requirements while scheduling deadlines for OSS teams to enhance the software development process.Performance Reporting: Generate and provide various reports based on analytical assessments to monitor and evaluate the performance of all NOC teams daily. Share these reports with relevant teams and request urgent feedback to expedite the resolution process.

Tehran Province, Iran

Network Change Analysis: Evaluate all network modifications across various domains, including Core, Roaming, IP, Transmission, RAN, Microwave, ITS, VAS, and Charging products.Network CAB Meeting Management: Organize and oversee Network Change Advisory Board (CAB) meetings, ensuring comprehensive management and technical review of changes. Collaborate with technical team leaders from each domain to mitigate risks and impacts, aiming to minimize service interruptions and user disruptions while aligning with business objectives.Change Repetition Analysis: Investigate recurring changes to identify underlying causes and prevent negligence within teams. Work closely with the planning team to ensure alignment and reduce network impact.Network Freeze Plan Communication: Communicate Network Freeze Plans to all subcontractors, stakeholders, and involved projects. This initiative aims to streamline operations, minimize potential conflicts, and adhere to security protocols as dictated by senior management or organizational policies in designated regions.Change Request Oversight: Manage ongoing Change Requests from all initiators, ensuring that they complete the necessary processes on the platform. This oversight is crucial for obtaining new authorizations for change implementations while addressing security concerns and minimizing risks and impacts.

Tehran Province, Iran

Monitoring Fixed Broadband Technologies: Oversee and monitor Fixed Broadband technologies, including WIMAX and TD-LTE.Ticket Creation and Pre-Troubleshooting: Generate tickets based on an alarm definition checklist, perform pre-troubleshooting, and assign tickets to relevant teams. Coordinate with field engineers and riggers to address and rectify issues based on priority and defined Service Level Agreements (SLAs).Ongoing Issue Management: Regularly obtain updates from Help Desks regarding ongoing network issues and work to resolve live issues as quickly as possible.

Iran

Controlling whole IT/Network/Electrical facilities and availability and maintaining periodic checkups and audit on infrustructures and service availability

Master Of It Management, Advanced Information Systems

Bachelor Of Science - Bs, Electronics Engineering