In my current role at Computershare, my focus revolves around enhancing device management efficiency and ensuring seamless organizational communication. Our team has successfully improved response times and user satisfaction by analyzing, triaging, and resolving helpdesk issues for over 300 employees. Proficiency in IT operations management and technology management is demonstrated through effective administration of Active Directory and Exchange email services.My CompTIA Network + certification underscores my commitment to maintaining network integrity and optimizing security across various platforms, including Windows, Mac, and mobile devices. Collaborating closely with colleagues, we have streamlined Intune enrollment and application deployment, contributing to a fortified IT infrastructure. This dedication to excellence in IT support is fueled by a passion for continuous learning and professional development.