Mehran Sagharichiha Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Driving sales & operational excellence across Toronto & Brampton stores. Leading a team of store managers to deliver exceptional customer experiences and build top-performing teams.

Toronto, Ontario, Canada

- Streamlined retail inquiry processes using Microsoft Forms and Power Automate, leading to a substantial reduction in response times.- Played a key role in the retail modernization project, collaborating with IT and retail operations to upgrade retail POS and inventory systems.- Recognized with the Ted Rogers Award (Summer 2023) for contributions to the retail modernization project.- Drove financial insights for weekly S&OP meetings, analyzing forecast accuracy and influencing purchase decisions to optimize outcomes.- Analyzed weekly purchase orders, providing recommendations for order quantity adjustments and ensuring leader approval.- Generated monthly shrink and compliance reports for retail stores, along with inventory summary decks for finance.- Partnered with loss prevention to complete shrink investigations in inventory and point-of-sale systems, leading to a more streamlined shrink investigation process.- Offered personalized, high-touch system support to various channels, ensuring rapid resolution of critical technical issues and maximizing user productivity.- Leveraged inventory management systems to streamline equipment allocation, maintained accurate stock levels, and resolved any inventory-related issues for internal departments.- Continuously developed and updated the internal knowledge base with detailed troubleshooting guides, ensuring efficient problem-solving and knowledge sharing within the support team.- Effectively communicated and collaborated with users from different departments to understand their technical needs, diagnose issues, and provide clear solutions that address their specific challenges.

Dufferin Mall

- Recognized with the Circle of Champions 2019 award for top Central region performance, demonstrating exceptional sales leadership.- Energized and empowered a team through thoughtful, empathetic leadership, achieving a 97% leadership effectiveness score on the engagement survey.- Championed regional performance visibility in the role of Area Prime, providing weekly insights to drive success.- Fostered career growth and development within my team, promoting two sales reps into assistant manager role, one sales rep to full-time and mentoring two into the manager on duty program.- Elevated customer satisfaction significantly, exceeding Own the Experience targets by 100% in Q1/Q2 2019 and achieving an 92% score on all attributes for the year.- Collaborated with the Store Build team to flawlessly execute the Dufferin Mall new store launch, taking initiative to support additional area openings.- Stepped into the Area Manager role seamlessly during their absence, leading results calls, resolving sales and operations issues, and ensuring smooth area operations.

Promenade Mall

- Cultivated a customer-centric team through daily on-the-fly coaching and shift starters, enhancing the overall customer experience.- Upskilled the team for sales success through daily role-plays and quizzes, ensuring deep knowledge of promotions and opportunity maximization.- Championed customer follow-up and proactive sales, executing a callback program to boost satisfaction and generate potential sales leads.- Drove consistent sales growth, exceeding targets by increasing sales and attach ratios month over month.- Maintained inventory accuracy and control through weekly counts, achieving and surpassing company standards.- Provided actionable insights by compiling and analyzing daily sales reports for the district.- Expanded market reach by planning and executing offsite events to promote and drive service sales.- Successfully managed a dealer-to-corporate store transition, ensuring a seamless process and customer experience.- Drove B2B sales growth by prospecting and engaging neighboring businesses, promoting special pricing and boosting Bell's small business results.

Aurora, Ontario

- Enhanced customer loyalty and service excellence by developing innovative customer interaction strategies, fostering a customer-centric team while driving sales growth.- Optimized business insights by compiling and enhancing the district scorecard, providing detailed analysis to support strategic decision-making and profitability.- Ensured inventory integrity through district-wide audits and adjustments, providing coaching to minimize shrink and maximize accuracy.- Boosted district-wide performance through strategic collaboration with carrier reps, creating sales contests and training store managers in FIFO execution, resulting in year-over-year sales increases.

Toronto, Canada Area

- Drove performance and accountability by conducting performance reviews, providing coaching, and ensuring employees met company standards, resulting in improved productivity.- Achieved consistent sales excellence, exceeding targets with month-over-month growth and positive comp over the previous year.- Maintained operational efficiency and minimized loss through weekly inventory counts, ensuring stock accuracy and preventing shrink.- Fostered a high-performing district by leading weekly team calls, providing sales follow-up for customer satisfaction, and recruiting and training new employees to deliver exceptional service.

Toronto

- Spearheaded promotional initiatives, including flyer distribution, advertising, and the launch of a successful customer referral program, boosting sales and customer acquisition.- Delivered exceptional post-sales support, exceeding customer expectations while maintaining cost-effectiveness.- Ensured operational integrity through weekly inventory counts, transaction audits, and the production of accurate daily sales and marketing reports.- Developed innovative and effective sales packages that contributed to increased profitability.

Toronto

- Championed a positive client and staff experience through professional interactions across multiple channels (phone, email, in-person), enhancing the organization's image.- Streamlined office operations by developing and implementing efficient systems, boosting productivity and minimizing overhead.- Ensured a seamless office environment by maintaining equipment, managing logistics (mail, shipping/receiving), and coordinating functions and meeting support.- Provided multi-faceted support to Marketing/Communications (mailing lists, web/social media) and HR (interview scheduling, onboarding), contributing to core business functions.

- Researched and compiled comprehensive condominium construction information to support informed decision-making.- Managed and updated website content, ensuring accuracy and a seamless user experience.- Analyzed website performance data, identifying and implementing strategies to boost engagement and traffic.- Collaborated with stakeholders to share insights and drive continuous website optimization.

- Provided excellent customer service, assisting with product selection, returns, and upgrades.- Ensured customer satisfaction by offering alternatives and clarifying product details.- Delivered reliable support to the team, stepping in to supervise when needed.- Demonstrated initiative in problem-solving and product knowledge, earning positive feedback.