Mehrdad Bashiri Email & Phone Number

Dubai, Ae

Tehran, Iran

- Led major incidents and problem reviews, resulting in 60% reduction in recurring incidents.- Implementing proactive system monitoring metrics, facilitating 24/7 system uptime and user satisfaction.- Identified and eliminated single points of failure in our infrastructure, increasing our system availability from 99.13% to 99.97% monthly.- Conducted post-incident reviews and implement action items that reduced our incident frequency by 80%

Shīrāz, Fars, Iran

- Supervising a team of 20+ PM, UI/UX designers and software engineers to develop the product.- Creating visibility for all basic business metrics like DAU, GMV, and daily customer acquisition.- Increasing 5% in user engagement with a new recommendation system based on customer behavior.- Increasing 20% in user conversion rate and new sign-ups by developing guest mode. - Decreasing 10% user churn rate by improving user journey.- Redesigning the product based on usability tests, to increase user engagement time.

Tehran, Iran

● Product:- Building a Team with 50+ interviews and hiring talented, high-potential fresh graduates.- Leading a Product-Led Org in our team and strongly attending to business outcomes instead of being a feature factory.- Collaborating with 50+ UX/UI designers, PM, engineers, and other stakeholders to define product requirements and user stories.- Conducting market analysis and developing a product strategy aligned with the business goals and needs of 10M+ customers and 60k+ bikers.● QA (Quality assurance):- Organizing the QA team and establishing this process as a DOD for all user stories.- Well-defining all test scenarios based on user functionalities.- Starting automation test structure in our team by Appium/Robot Framework for native apps.

Tehran Province, Iran

- Managed the product roadmap, backlog, and sprint planning to ensure the timely delivery of 40+ features and enhancements.- Incorporating feedback and input from customers, stakeholders, and in-house teams on product strategy and finding ways to expand product market reach.- integration with the Snapp super app for user growth and synergy with those features.

Tehran, Iran

Tehran Province, Iran

- Research and identify new business opportunities including new markets, growth areas, trends, customers, partnerships, products, and services or new ways of reaching existing markets based on the telecommunication customer's pain points.

Tehran Province, Iran

- Managing a team of Support Engineers, fostering an environment for all customer support and value delivery to our B2B customers in the whole of the country.- Taking ownership of support escalations, ensuring customer resolution, eliminating roadblocks for our team, and empowering accountability for team performance and customer SLAs.- Working closely with key partners in Product and Engineering to surface customer bugs, trends, feedback, and issues in a data-driven way.- Collaborating with Operations and Leadership teams to enhance efficiency, drive OKRS, and enhance the overall support experience.

Tehran

- Building, utilizing, and motivating teams to resolve complex technical problems and improve processes.- Managing the design, development, integration, testing, and implementation of products. - Managing a team of 15+ developers in different groups (Backend/Frontend/Mobile/Infra).- Overseeing and managing all product quality functions.

Tehran

Tehran , Gonbad-E-Qabus , Kish , Yazd , Mashhad , Aqqala , Bandar-E-Torkman

- Developing Horse Racing Betting System with .Net, Windows application, and web application. - This software was executed in several cities in Iran at the weekend, creating betting tickets for 50K+ users each day by around 60 counters that our operators worked on. at the end of the race, our software calculates the bonus of tickets based on the results of the races.

Iran

Iran

Karaj

Tehran