In Novin Kish, I help them to walk in their journey to ITIL and ITSM. I advise them about processes and value streams based on ITIL v4. Also, I help them adapt their service desk software to ITIL recommendations. I report directly to the IT manager.

Training the ITIL Foundation as EXIN proof accreditation

The company is a service provider for the Banking and Retail industries for more than 24 years. Its services are 7*24*365 and support cross-country in many cities.I report to the CEO. I lead a team that supports the internal needs for IT services and Telecommunications of internal business units and field services teams of external users and customers.My main responsibilities in this job are:• Design, Implement and administer the network infrastructure based IP LAN/WAN• Implement and administer the physical and virtual servers based on regular platforms.• Hospitality of servers and storage.• Implement and administer the End-Point Securities-based anti-virus and security platforms.• Implement and administer Backup and Restore services on storage and tape backups.• Implement and administer the e-Mail Messaging systems • Leading the team of PC and Laptop support• Managing the requests and incidents of internal users for software and hardware• Managing the contracts and SLA of ICT suppliers.My main achievements are:• I successfully upgraded: - Microsoft active directory from 2003 to 2012 - Microsoft Exchange server from 2007 to 2016 - The virtual machine platform. - The resource of servers (CPUs, HDD, and RAM) for better service• Re-implement the Backup and Restore solution based on business continuity strategies.• I did re-Build the electrical power supply of the server room• The availability and capacity has been increased

My duty was to help and advise the "Network Management Group" in order escalation of customer's requests, network incidents, and problems.

In Dey Insurance, I help them to walk in their journey to ITIL and ITSM. I advise them about processes and value streams based on ITIL v4. Also, I help them adapt their service desk software to ITIL recommendations. I report directly to the IT manager.

I was reporting directly to CEO. During that time, I was responsible to manage the network communications of more than 1200 bank ATMs outside the branches in the country. There were two technicians in my team and we were helped by field engineers in the support team. We have done the following tasks:• Pre-installation of ATM network communications with service providers• Installing and implementing the network devices and communications include the configurations• Administering and supporting the networkAlso, I was project manager for two projects:• Designing and Implementation of a confidential payment company's data center included the network passive and active devices• Design and Implementation of Network Communications of a section of an "Automatic Toll Payment" in the highways. (Our company was one of some contractors.

Caspian is one of the subsidiary companies of "Parsian ِData Processing Groupe". Its main duty is supporting the core banking software and network infrastructures of "Parsian Bank". I was a "Network Manager" and reported directly to the technical vice president. I had beenMy responsibility had been:- Leading an eight-person team to support day-to-day and 7*24*365 of Parsian Bank network infrastructure including data centers, branches, and internal/external communications.- As an incident manager and problem manager, I helped the team to diagnose and resolve the incidents and problems.- Technical negotiation and monitoring the service level of suppliers and service providers as service level manager.- Continuous checking and improvement of availability and capacity of network services.- Designing and implementing IP network infrastructures included routing and switching.- Securing the network infrastructures based on recommendations.- Documentary of network infrastructures and procedures.My achievements had been:- Designing and implementing active networks of two data centers.- IP planning of network infrastructures. - Implementing branches communications based on two types of media (Landlines and Wireless) to increase availability and capacity.- Implementing dynamic routing for availability.

As a Senior Network Engineer, I reported directly to the "Network Manager". My duty was administering the VSAT communications of Parsian Bank Branches. There were 300 nodes those years and they connected with a DVB-RCS VSAT to the data center. It worked for ten years and has been shut down forever.Also, I designed and implemented the network infrastructure of headquarter building of Parsian Bank during my tenure as a senior network engineer.

As a part-time network engineer, I was reporting to the technical manager. My duty was to design and implement the network infrastructure. It was based on LAN and WAN in Microsoft and Cisco Systems technology. Also Implementing network communications over dedicated landlines and VSAT. The scope of the projects was local and international countries and oil companies. Most of the local communications were cable and fiber. I prepared proposals for customers based on their needs and requirements.

My duty as a part-time senior administrator was administering a small server room. I was reporting directly to the head of the international center. In six years, I upgraded many internet infrastructures with cooperation from contractors. I successfully upgraded the e-mail system from an old traditional system to Microsoft Exchange 2000. Also, I implemented and administrated the new network infrastructure based on Microsoft Windows 2000. That infrastructure contains DNS, DHCP, WINS, RAS, VPN and etc. Also, I implemented and administered new routers and switches based on Cisco systems technology. For internet communication, I was the supervisor of a contractor for the Implementation and administration of VSAT communication.