Mehreen Khan Email & Phone Number

Karachi, Pk

Karāchi, Sindh, Pakistan

• Served on the Executive Committee and Health & Safety Committee.• Managed negotiations with the CBA/union and finalized CBA Agreements.• Ensured headcount and payroll were in line with budget through maintenance of EPAR (Employee Per Average Room).• Efficiently handled a multi-million-rupee HR budget and capex, optimizing resource allocation.• Spearheaded diversity and inclusion initiatives, collaborating with organizations to uphold a 5% quota for differently-abled individuals.• Developed and executed strategic HR initiatives aligned with business objectives, achieving a remarkable staff retention rate of 2%.• Led recruitment efforts, deploying innovative strategies to cut time-to-fill vacancies by 50%.• Orchestrated training and development programs, overseeing the overhaul of departmental trainers and relaunching the TTT.• Implemented a goal-setting performance management system and conducted regular performance appraisals to boost employee productivity.• Ensured compliance with labor laws and regulations, maintaining a spotless HR record for governmental audits, Sindh Food Authority (SFA) audits, ISO, etc.• Facilitated leadership development and succession planning for critical staff positions.• Established employer branding/co-partnership/CSR initiatives/MOUs with various institutions to enhance employee benefits.• Implemented team engagement initiatives including Townhall Meetings, Housekeeping Week, Associate Appreciation Week, Marriott 360, Annual Awards, International Chef Day, Inter Departmental Cricket Tournament, and special occasion celebrations.• Supervised Brand Standard Audit (BSA), consistently achieving scores exceeding 90% set by Marriott International.• Actively engaged in Board Meetings, Business Review Meetings, and Budget Presentations.• Ensured fulfillment of Learning and Development (L&D) objectives in accordance with Marriott Global Source (MGS), Guest Satisfaction Survey (GSS), and Digital Learning Zone (DLZ) portals.

• Acquiring talent and placing them on appropriate positions to meet the challenges of fast paced growth that lead to increase in 25% staff at Office and 20% in Production. Responsible for overall hiring of factory and retail staff through systemized scrutiny of candidates and talent assessment tests. • Managing performance of overall company staff with an objective of succession planning through measurable KPIs.• Fostering learning and development activities throughout the company by mandatory inter department trainings through KPIs. • Campus recruitment drive activities.• Managing a portfolio of 1600+ employees and responsible for recruitment of office, production and retail staff of entire country.• Conducted organization wide survey to assist leadership and management in identifying and solving business problems, advising cultural improvements keeping in view specific insights from each department.• Policies, SOP and KPI formulation.• Integral member of ERP implementation in the organization which is in process.• Leading and managing various employee engagement activities including Annual HR Awards, Picnics, Departmental celebrations, Umra Scheme etc to enhance coordination, motivation and teamwork within cross functional teams.• Ongoing in-house training sessions of retail staff on customer services.• Leading the training process for entire North and South retail staff and scrutinizing the staff through mystery shopping process.• MIS reports to management for decisions making.

Took a break from professional life to dedicate time to raising my children. During this time, I collaborated with clients from around the world, assisting them in crafting business plans, composing executive summaries, articles, blogs, and various other types of written content. My portfolio can be viewed at www.fiverr.com/mehreenquddusi

Pakistan

• Was an active member of ER team and carried out various employee engagement activities.• Lead GOLD Program for placing future leaders in various departments.• Lead recruitment and talent acquisition activities through systemized processes. Implemented various practices to improve two way communications between leaders and employees to foster employee performances through PIP- Performance Improvement Plan, GPS I & II (Global Performance System).• Lead apprenticeship program for the company.• Hiring through multiple sources of employee referral programs, internal transfers, consultants, advertising, educational institutions and social media.• Designed and implemented different policies/SOP for system improvement, position and job profiles.• Dealt successfully with various IR and disciplinary issues.• Hands on experience in people soft and virtual edge software (oracle based software).• Conducted employee satisfaction and performance surveys.• Reported to regional directors on weekly and monthly basis on various HR issues.• Trained employees on HR policies and procedures for better clarity. Introduced Knowledge Builder – a portal for undertaking online courses and trained employees on the system. • Successfully passed ISO, Compliance and Internal audits with no NC’s.• Was an active member of AD-Wise, a platform for raising the concerns of female staff on regional level.

Karachi-Pakistan

Served as Head of HR and directly reported to CEO/ MD Asia Region. Developed all HR policies, SOPs and formats. Managed the growing workforce from 72 to 149 employees that is, more than 50% increase in the human resources.In the time of crisis, took additional responsibilities and wrote press releases, became a member of the crisis committee and took part in meetings with Italian Ambassador and Minister of Petroleum to have negotiations for resolving the situation. Also prepared Blue Book for employees to keep them motivated in that difficult time.• Recruitment and management of workforce consisting of management employees, labor staff, consultants, temporary and third party inductions and interns.• Conducted companywide TNA. Devised and implemented training plan and budget. • Organized outbound training session (Muree-Donga Gali) in collaboration with CMD. Outbound philosophy is based on the concept of experiential learning where participants are involved in meaningful activities in close contact with nature for providing an opportunity to professionals to learn and practice leadership and team building skills. • Ensured compliance of HR operation with the audit requirements (ISO, KPMG, HQ).• Prepared employee handbook for clear communication of organization culture and policies.• Prepared HR plan, budget, KPIs, commission schemes and MIS reports for headquarters in Italy and MD.• Conducted organization wide surveys, employee of the month sessions. • Dealt and managed all sorts of HR operations like recruitment, performance management, payroll and salaries, leaves, insurance matters, employee records management, EOBI, SESSI and overtime of employees.

• Designed and conducted 360 degree evaluation for management staff.• Designed and evaluated the organization-wide “Employee Satisfaction Survey”.• Managed LMS (Leave Management System), insurance matters of the employees, CV bank, recruitment process and orientation of new employees• Prepared monthly MIS reports.• Designed a career page for THK-S website.

• Developed & implemented Management Development Program-MDP.• Managed and coordinated entire pre and post training formalities.• Developed complete reading material and presentations for training sessions.• Formulated training calendar after complete organizational analysis.

• Preparation of note sheets for Chief Minister.• Coordination between various departments of Secretariat through different kind of letter formats, regarding matters of high importance.• Worked on ACR’s, leaves, promotional and retirement cases.• Prepared minutes of the meeting.

Mpa, (Hrm, Marketing)

Master Of Public Administration (Mpa), (Hrm, Marketing, Public Administration)

Hsc, Pre-Engineering