Dhruv Mehrotra Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

• Provide strategic product and go-to-market consulting for various organizations, focusing on AI implementation, workflow improvement, and customer outcomes• Notable engagements include product strategy for enterprise AI agents to a private equity firm, growth consulting for C2C marketplaces, GTM strategy for 3 B2B AI startups and fractional CPO to a consumer marketplace

San Francisco, Ca, Us

Full P&L Ownership: Led a team of 20+ Product Managers and a cross-functional group of around 250 members, including Engineers, Designers, Data Scientists, CS/ops, and BD. Oversaw end-to-end Consumer Experience and Growth across App, mWeb, and website experiences in 69 countries, driving substantial change management for people, processes, and products during a turnaround. Departed in the months leading up to Wish's anticipated sale to Qoo10.NOTABLE ACHIEVEMENTS: • Global E-Commerce Platform Strategy & Execution: Directed the product strategy for a global e-commerce platform, enhancing user experience through personalization, shoppable videos, social commerce capabilities and a modular homepage redesign, leading to significant item discovery and increased conversion.• Growth Strategy Development & Execution: Formulated a growth strategy leveraging advanced analytics and AI/ML, optimizing CRM across push, email, SMS, and loyalty channels, which increased CLV and reduced churn for the 2021-2023 cohort.• Business Model Adjustment: Implemented strategic business model shifts, including transitioning to dynamic pricing based on marketplace dynamics, exiting high-risk/fraudulent and low-profitability geographies, and moving to a basket-building model, driving experience overhauls and ensuring seamless user transition.• Process Improvements: Established scalable processes to enhance internal operations, including MBR/QBR, PM-design and analytics reviews, bi-weekly delivery, PM job ladder, hackathons, and promotion committees.• Culture of Excellence: Fostered a culture of excellence, achieving over 90% employee satisfaction ratings.

Santa Clara, Ca, Us

Led SVB's innovation arm to digitally activate its ecosystem and leverage client financial & growth data to deepen relationships. Key Achievement: Together with a small team of PMs and designers, built a grounds up digital acquisition & engagement platform for startup ecosystem

Santa Clara, Ca, Us

Led an innovation arm for financial services attach opportunities with marketplace tenets. SVB's goal in building this arm-length division was to build non-financial services marketplaces to digitally activate its startup ecosystem and leverage client financial & growth data to deepen its relationships with its clients.KEY ACCOMPLISHMENTS:1) Working as an intrapreneur, built external team and developed a non-core FI strategy for growth for SVB; validated by testing 50+ concepts with early stage startup founders2) Built grounds up offerings with marketplace underpinnings that helped founders with access to talent, VC matching, compensation and hiring-planning

Minatoku, Tokyo, Jp

Mercari is a fast-growing mobile-commerce Japanese unicorn with over 1,500 employees, which went public in mid-2018. I joined pre-IPO, helped established the Palo Alto office, and contributed to the company's growth in the US, where it maintained 200+ employees.Role: Led a team of 5 Product Managers and Category Managers responsible for:1) Buyer & Seller Pre-Transaction Initiatives: Managed the Buyer Discovery Experience, including Search & Browse, Recommendation Systems, Personalization, Seller Experience, Categorization, and Marketplace & Category Excellence.2) Marketplace Operations: Oversaw demand/supply management, merchandising, and marketplace operations for various categories.My product and engineering teams were both remote and local, spread across offices in Palo Alto, Tokyo, Aarhus (Netherlands), Cambridge (Mass, US), and London.Notable Product Launches & Accomplishments:1) Launched over 100 consumer features for the pre-transaction customer experience in less than a year, resulting in significant conversion increases.2) Built backend platforms for search ranking, entity understanding, item promotion, personalization, and knowledge graph.3) Established operational rigor to drive marketplace performance like mini-businesses; led cross-functional teams to manage demand/supply, revenue optimization, merchandising, and marketplace operations for various categories.4) Personally hired and led a high-performing team of Product Managers and Category Managers.5) Filed 4 patents on novel methods of search biasing, item matching, item listing experience, and sellability/cancellability.

Bentonville, Arkansas, Us

I led the consumer discovery & search and marketplace PM teams across all platforms (android, ios, web) at Walmart Labs, impacting > $17 billions of dollars in discovery linked GMV across Walmart.com, SamsClub.com, George.com, Asda.com & Walmart Grocery.LEADERSHIP: Responsible for > $17B in discovery attributed P&L for Walmart e-commerce tenets. Charged with driving strategy, publishing product vision and roadmap for product portfolio. TEAM BUILDING: Built and led team of 9 product leads to deliver (a) re-imagined self-service tools for managing merchants' search experience as well as, (b) a new consumer search experience on web/mobile across all Walmart, SamsClub & Walmart Groceries.EXECUTION: Collaborated with Retail, Operations and Marketing teams to help grow verticals. Collaborate with Engineering, UX and Project management teams to deliver on roadmap for built-in, brought-in, cloud and mobile product offerings.IMPACT: Consistent recognition for excellence and deliverables that exceeded expectationsNOTABLE PRODUCT LAUNCHES & ACCOMPLISHMENTS:1. Built ML tools to give retail team ability to manage & optimize business on Walmart. In the process, I created a better self-learning engine even for torso and tail queries. Impact: 10-25% improvement in add-to-carts depending on category2. Created holiday shopping configuration & management tool, which drove over $400M in retail revenue during holiday 20163. Drove optimizations on Walmart / SamsClub resulting in ~1% incremental add-to-cart rate (est. in tens of millions of dollars in revenue)4. Briefly ran 3P marketplace team and created new strategy. Recommended revamped 3P returns experience: https://www.businessinsider.com/walmart-new-returns-process-2018-85. Led the teams that overhauled home & fashion verticals for Walmart (final product launches were after I departed) bit.ly/340oDCi 6. Led launch of alpha version of search ads in partnership with sponsored ads team

Mountain View, California, Us

I came to Intuit via Demandforce acquisition. I worked there as a PM Lead- QuickBooks Platform / Marketplace & Integrations after leading Platform efforts at DemandforcePRODUCT MANAGEMENT: Created product requirements documents, user interface documents, wireframes, and serve as the voice of the customer. Responsible for end-to-end product success as new partner services are baked into the platform or vice versa via the QuickBooks Apps Marketplace. Specifically, I drove product experiences (setup as well as on-going use) for top tier partner workflows inside QuickBooks ecosystem. Additionally, I was responsible for QuickBooks experiences within partner products.STRATEGY: Charted apps strategy to transform QuickBooks from a product to a platform by integrating strategic applications that SMBs love. IMPACT: Proved ability to manage highly ambiguous and ambitious integrations within complex, matrixed internal & external organizations with continuously evolving targets wearing multiple hats. Attached are the press coverages & videos on some of the exciting things I launched.b) Head of Platform & Integrations - DemandforceSTRATEGY: Created new growth strategy for Demandforce, including that for (a) Online Bookings, (b) Review & Data Syndication EXECUTION: Led team to manage product integrations with various small and large B2C & B2B ecosystem partners. Specifically, my team & I sourced, structured, negotiated and executed all aspects of high impact, cross functional deals and ensured that these partnerships were operationalized. Some of the high profile integrations I launched were with Google, Yelp, Bing, CitySearch, YP & Yahoo! IMPACT: Proved ability to influence and manage highly ambiguous and ambitious integrations with large, complex, external organizations, esp coming from a platform of relatively lesser market power.

Mountain View, Ca, Us

STRATEGY: Developed strategy for various new growth initiatives, including that for (a) Android for Business, (b) Web Payments, (c) Voice/Video for SMBs, (d) Google Apps Marketplace & associated Product IntegrationsEXECUTION & PRODUCT PARTNERSHIPS: Helped Google and ISV partners build magical integrations (eg: http://googleappsdeveloper.blogspot.com/2012/12/an-easier-way-to-configure-google-apps.html). Prioritized and developed business case for API and extensibility features across the Google for Work suite. Additionally, I led product & marketplace partnerships for various new incubatory efforts (eg: Google Voice, Google Hangouts, Android for work. etc.) Responsible for identifying partners, defining ideal integrations, providing technical and UX guidance, and providing GTM support for ISVs in conjunction with a high performing team. GO-TO-MARKET & CUSTOMER DEVELOPMENT: Led various GTM & Customer Development Activities, eg: (a) Led 30+ Executive Customer Briefings for Google. (b) Set up an Enterprise Mobility Forum (50 C-level execs of Fortune 1000)(c) Interviewed and managed a list of over 50 beta and potential-beta customers to validate product & create pipeline(d) Represented Google at Industry leading conferences (Mobile World Congress, CTIA wireless etc.)(e) Led product partnerships with OEMs and handset manufacturers for Chromebooks, Android, and other voice/video initiativesIMPACT: Built / prototyped new businesses for Google. One of my most impactful initiatives at Google that eventually saw light of day (partnerships & implementation for Google Apps with domain registrars & web-hosters to turn around >50% churn) generated tens of millions of dollars in net new revenue (http://bit.ly/dnsauto)

Moonlighted on the side while working at Google to create a simple two sided healthcare diagnostic marketplace; it was well ahead of its time and had PMF challenges.

Sunnyvale, California, Us

Austin, Tx, Us

Various engineering and product responsibilities.

Mba

Ms, Computer Engineering

Bs, Computer Engineering