- Improved the performance of an underperforming team of 8 to achieve 12% increase in the volume of orders with current customers and 8% reduction in the cost of customer acquisition.- Streamlined the customer process by collaborating with the tech team to develop a new online platform, resulting in 35% decrease in the average response time to customer queries and 23% hike in word-of-mouth referrals.

- Improved website traffic by 77% over a 6-month period through the design and creation of customer-centric websites and landing pages that addressed critical gaps in the customer flow.- Executed social media strategies across 3 accounts by creating engaging content, responding to customer inquiries in a timely manner, and leveraging data analysis to drive improvement.

- Developed market insights for the client to boost revenue from caraccessories by at-least 25%.- Refined digital practices to increase the client's digital engagementby doing primary market research of top OEMs.

Worked upon a project in Legal Industry for the Canadian market.- Prepared an expansion plan to increase client-base by at least 1 to 2 major clients in next 6 months. - Planned a go-to-market strategy for expanding the operations in Toronto region.

- Looked after regular travel bookings of 50+ corporate clients and provided solutions for their travel needs.- Managed 5 MICE Programs and Event Planning of specific events of nearly 50 clients.

- Undertook social media marketing and offline promotional events; increased daily download rate by 100.- Managed user acquisition and referral schemes, amounting to nearly 20% of total user base.