Senior Software Engineer
Current• Orchestrated and leading the development efforts for an iOS native (SwiftUI) mobile application, aimed at empowering enterprise customers in embracing a hybrid work environment.• Mentoring and guiding the development team of 5, leveraging extensive expertise in mobile and web application development. Fostered a culture of innovation, continuous improvement, and excellence.• Collaborated closely with cross-functional teams, including product management and design, to ensure the seamless integration, providing an intuitive and user-friendly experience for enterprise users.• Pioneered an initiative to add Generative AI capabilities into our existing product portfolio. This transformative effort aimed to leverage state-of-the-art AI technologies to enhance product functionality, user experiences, and overall market competitiveness.• Spearheaded the development of a cutting-edge React Native (front-end) and C# (backend) mobile application, catering to both Android and iOS platforms, serving as a comprehensive solution for all employee needs within the organization.• Led the design and enhancement of a highly available Azure cloud-based automated support chat bot, incorporating Machine Learning (ML) and Natural Language Processing (NLP) capabilities based on topics and intents. Implemented a custom C# middleware to address specific business requirements, facilitating seamless B2A transfers.• Architected and implemented Angular-based applications for administering bot content and a robust agent portal for incident management, ensuring efficient and user-friendly experiences.• Held the Subject Matter Expert (SME) role in the development of user-facing web applications, meticulously ensuring compliance with Grade C accessibility standards to enhance inclusivity.• Headed the design and development of a C# based bot automation test framework, introducing the capability to automate critical path tests for bots and generate real-time alerts.