SME importing and manufacturing industrial systems and niche technologies; owns a factory plant in India• Grew annual revenue from $650K to over $1M by ensuring high customer satisfaction and engagement• Achieved 85% of revenue from repeat customers and contract renewals by conducting regular surveys, forecasting customer health, determining pain points and their root cause, and providing timely resolutions• Overhauled on-boarding process to improve engagement and adoption, identified and addressed client needs through proactive communication and industry research, leading to 11% up-sell + cross-sell growth• Built lasting relationships with customers that improved NPS score by 25%, and converted 20% additional business from competitors through referrals generated from existing customers• Maintained relationships with dormant clients, resulting in account recoveries worth $100K in revenue• Maintained a clear updated view of sales pipeline, and assisted CXOs in setting sales targets and budgets• Managed project schedules by coordinating with all departments to deliver on time and within budget

Startup offering digital accessibility services, products and consulting; majority of employees have disabilities• Led the end-to-end recruitment process in direct consultation with the CEO and executive leadership• Built strong relationships with employment agencies, universities, NGOs and other talent sources to shorten the time-to-fill open positions and reduce the cost per hire • Implemented an employee on-boarding process with individualized training plans to familiarize new hires with BarrierBreak’s products, offerings and workplace tools; resulted in reduced time-to-productivity• Managed and conducted career development programs, including sensitivity training towards disabled• Conducted biannual surveys to check employee satisfaction, identify issues related to company policies and benefits early, and quickly resolved them; significantly improved satisfaction and retention• Offered counseling on professional and personal issues for employees, including disabled workers

• Examined client profiles, classified them into target segments, and prepared quotes for customized insurance products• Organized data and assisted in maintaining client accounts• Helped resolve questions and complaints from clients

• Reviewed changes in the company’s recruitment and training practices during the recession• Evaluated the benefits of strategic talent management as a viable long term solution for the organization• Presented conclusions and submitted a research thesis based on findings

• Handled accounts of well-known companies and brands including Unilever, Reliance, Ansell and Amul• Developed promotional programs and events as per marketing briefs and brand portfolios of clients

• Worked with reputed clients in pharma sector including GlaxoSmithKline, Ranbaxy and Cipla• Coordinated with clients’ CRM departments to develop ad concepts and design marketing content