Mehtab Rasheed Email & Phone Number

With over six years of work experience, I am a customer service representative at Mindbridge, a leading provider of AI-powered solutions for the banking and finance sector. I have a strong background in chemical engineering, which enables me to understand complex technical concepts and communicate them effectively to customers. I am passionate about delivering exceptional customer service, resolving issues, and building long-term relationships. I value teamwork, innovation, and diversity, and I strive to contribute to the company's mission of empowering businesses with intelligent and scalable solutions.In my current role, I handle inbound and outbound calls, emails, and chats from customers, providing them with information, guidance, and support on the company's products and services. I use my soft skills training, problem solving, and analytical skills to identify customer needs, troubleshoot problems, and offer solutions that meet or exceed their expectations. I also collaborate with other departments, such as engineering, sales, and marketing, to provide feedback, insights, and suggestions for improving customer satisfaction and retention. I have received multiple recognition awards for my outstanding performance, customer feedback, and quality assurance scores.

Listed skills include Powerpoint, Microsoft Word, Microsoft Office, Matlab, and 25 others.