Mehtab R. Email & Phone Number

Mississauga, On, Ca

Mississauga, On, Ca

Mississauga, Ontario, Canada

• Achieved store profitability targets by efficiently managing sales transactions and upselling financial products and services.• Delivered high-quality customer sales experiences by determining client needs and offering tailored solutions.• Handled cash transactions and accurately processed payments using the company’s transaction system.• Contacted customers with past due balances, negotiated payment terms, and scheduled repayment plans, successfully reducing outstanding debt.• Ensured all documentation was completed accurately, maintaining up-to-date records for financial tracking and compliance.• Adhered to safety, security, and compliance regulations, contributing to a secure and trustworthy financial environment

Kichha, Uttarakhand, India

• Managed daily office operations, including scheduling meetings, coordinating appointments, and handling correspondence.• Prepared and maintained accurate documentation, including contracts, project reports, and meeting minutes.• Assisted with the coordination of construction projects by organizing schedules, tracking progress, and ensuring timely communication with clients and vendors.• Handled phone and email inquiries professionally, addressing client concerns and directing them to the appropriate department or personnel.• Maintained office supplies inventory and ordered replenishments as needed to ensure smooth operation.• Assisted in preparing reports and presentations for management, contributing to informed decision-making and project planning.

Rudrapur, Uttarakhand, India

• Provided inbound customer support using call flow guides, resolving technical issues related to hardware, software, and client products.• Tracked, documented, and retrieved information in databases to ensure accurate and efficient resolution of customer inquiries.• Demonstrated exceptional problem-solving skills, consistently delivering customers with a smile.• Maintained broad knowledge of client products and services, including smartphones, tablets, computers, and wearables.• Offered additional products and services to enhance customer satisfaction and drive sales.

India

• Managed a high volume of outbound and inbound calls, consistently handling over 25 outbound and 20 inbound calls daily, serving over 100 customers for various banking transactions like cash deposits, transfers, digital platform assistance and withdrawals.• Provided exceptional client service, addressing everyday banking inquiries, facilitating account openings, assisting with password changes, and resolving credit card queries with empathy and professionalism.• Regularly engaged with clients, comprehensively understanding their financial objectives, and provided personalized recommendations of banking services, aligning with the ability to build exceptional client experiences.• Safeguarded clients' sensitive information while addressing their inquiries regarding credit or debit cards, storage locker requests, and mortgage-related queries, demonstrating exceptional client service across multiple channels.• Resolved client queries and complaints promptly and professionally, showcasing strong English oral and written communication skills.• Actively participated in team training sessions, enhancing product knowledge and sales techniques, reflecting the desire and passion to assist clients effectively and meet their needs.Achievements:• Consistently met and exceeded monthly sales targets, contributing to the bank's overall revenue growth.• Received positive feedback from clients for excellent customer service and effective problem-solving skills.• Actively participated in team training sessions, enhancing product knowledge and sales techniques.

Lalkua

Rudrapur, Uttarakhand, India

Postgraduate Certificate In Project Management, Business Administration, Management And Operations

Postgraduate Certificate, Logistics, Materials, And Supply Chain Management

Graduation with Distinction

Bachelor Of Engineering - Be, Mechanical Engineering