• Develop and Drive IT strategy for long term objectives of supporting organizational and programmatic needs• Use the IT strategy/roadmap to define scope and delivery of programs and projects • Maintain an enterprise-wide view to ensure IT projects deliver their total potential value and are woven into the overall business strategy and objectives • Takes action on Internal, Statutory or Third party regular/periodic audits • Perform periodic review with internal and external stake holders, publish agenda and action taken progress update to management on regular basis • Ensuring quality of deliveries and customer satisfaction• Plan and manage IT budget and CAPEX and OPEX expenditures

• Drive deliveries for customers and single point of contact for customer leads / CIO• Program Management & project governance • Build teams for new projects• Drive proposal responses and presentations to the customer for bids• Liaising between customer and internal organization for project deliveries and new business • Ensuring quality of deliveries and customer satisfaction• P&L Management for the engagement • Customer management: providing regular status updates for the program initiatives, addressing queries / concerns; engaging with CEO and steering committee on progress / issues / key decisions • Handling customer escalations and seeking appropriate resolutions

• Global Service Delivery with a team size of 100+• Customer Relationship Management; Work with Vendor Manager for various governance discussions• Discuss with Customer’s IT managers for prospective projects and providing them with quotes• Ensuring quality of deliveries, meeting SLAs in Application Development and Application Maintenance• P&L Management for the engagement• Manage projects with technologies like Informatica, Java, .Net, Sharepoint, Oracle PL SQL• Ensuring improvement activities and proactive problem management are carried out• Ensuring that the team complies ITIL processes• Handling customer escalation and seeking appropriate resolutions• Ensure customer satisfaction in the deliveries for the projects.• Operational activities like project initiation, billing / invoicing, management reporting, etc.• Ensure fulfillment of resource requirements for projects• Working on the RFPs / RFIs and related customer presentations• Handling customer visits• Review of contracts for effort estimations and cost• Contribute in business planning for the account with BRM• Conducting PMRs for other accounts/projects, implementation of various corporate level initiatives within the account

• Managing Projects• Project Planning, Preparation of the contract, Effort Estimation• Ensuring timely delivery of the quality deliverables• Requirements Gathering• Design and development