Our IT Process and Service Management focuses on aligning the delivery of IT services with the needs of business. With continuous process and service improvement methodologies utilizing the best practices, ICTerra help you improve availability, stability, standardization and to maximize contribution of IT to core business. Our expertise in BMC Remedy ARS turns into value in your ITIL conformed customer care and service management systems.

Public and Defence Sales

Coordinate the relationships between ( EADS) European Aeronautic Defence and Space Company and Undersecretariat for Defence Industries (SSM) in Turkey in the manner of Industrial Participation / OFFSET .

Vodafone Electronic Payment and Sales System Project (VEPSS).Vodafone Smart Card based invoice collection and sales application• Denizbank Credit Card Payment Application Project• Vodafone Smart Card based e-voucher sales application• Vodafone Internet based sales application• Athens Municipality public transportation ticketing project• Amman/Jordan bus fare collection system project• Card based Loyalty application for Retail Stores• Smart Card Based Access ControlDuties• Lead IT related projects• Design customized Smart Card solutions to government and privatesector businesses• Generate new business opportunities.

- To establish business relationships with Turkish Defense Sektor mainplayers for software/hardware development and avionic test program set development- To create and develop business oportunities for turnkey internet solutions towards medium and small range of campanies.

To investigate and evaluate potential new customer for Electro Optic 2.5 Gbit and 10 Gbit receiver and transmitter modules.

- Strategic Planning, Future Strategy Development, Project Leader, - International Marketing and Sales Department, Project Leader of East Europe sales team. - Marketing and Sales Department Project Leader of TURKTELEKOM- Quality work on Software Development process, Project Planning and Project Coordination, Research & Development Department- Software Development Engineer, Research & Development Department

- Hardware configuration support of Intranet.- S/W update and release control.- Daily/weekly/monthly routine maintenance of S/W and H/W.

- Research work on Robotics related to Artificial Intelligence , - Research work on linguistic, speech understanding and speech recognition- Supervision of the IT work on the network of the Engineering Faculty- Prepare MS thesis - Artificial Intelligence.