Responsible for eliciting requirements & created business requirements document for major Airlines projects - Emirates (passenger and crew transport), Emirates Flight Catering, Etihad In-Flight Catering (Etihad Airport Services), Etihad Arrivals & passenger transport , Qatar AirlinesAs a product functional expert, led a team of 5 to onboard customers on the SAAS based web and mobile applications, travelled to Australia and U.K to implement and roll-out In-House products (LimoConnect247… Show more Responsible for eliciting requirements & created business requirements document for major Airlines projects - Emirates (passenger and crew transport), Emirates Flight Catering, Etihad In-Flight Catering (Etihad Airport Services), Etihad Arrivals & passenger transport , Qatar AirlinesAs a product functional expert, led a team of 5 to onboard customers on the SAAS based web and mobile applications, travelled to Australia and U.K to implement and roll-out In-House products (LimoConnect247 and GuestConnect 247) for Limo transport management companies in Melbourne and London. Supported LimoConnect247 application roll-out in A2B (Germany) as well. Led UAT between A2B, Unity and Etihad to roll out LimoConnect247 application. As a product functional expert, travelled to Dusseldorf, Germany to conduct Proof of Concept (POC) for Emirates outstation project. Conducted user training and created user manual guides for the above mentioned projects and led user acceptance testing sessions as well.Engaged with Flight Crew project (Training & Flying) where transports are provided for flight and training sessions based on rosters, pick up/drop off time and pick up/drop off locations by auto-scheduling and dispatch mechanism on in-vehicle mobile tablets.Involved with Emirates (Central Services Department) for following projects - Chauffeur drive services that Offers premium passengers a seamless luxury travelling experience wherein passenger bookings are received through MARS (Mercator Airline Reservation System – which Emirates In-House passenger service system), Fleet Inventory management tool Engaged with Emirates Flight Catering on a client facing role to facilitate Hi-Loader tracking and job dispatch project for vehicles and ramp teams that ensures optimal use of MOBILE GROUND ASSETS on Airside/Landside to significantly reduce aircraft delays and provides airlines the confidence that their ground service equipment and staff are being managed as efficiently as possible. Show less

Responsible for supervising and mentoring team members. Also directly interacted with the client weekly to gather and analyze project requirements and also to establish team goals, assign tasks and responsibilities to team members which resulted in facilitating work flow in the project

Identified production issues by investigating problems through necessary steps and making required changes to cater the needs.Supervised and mentored team members for mainframe project for Thomson Reuters to equip them with business functionalityEstablished team goals, delegated tasks to my team members and interacted with clients and senior managers to provide periodic updates which facilitated work flow which resulted in meeting strict deadlines

Analyzed complex situations by interacting with Clients to understand and gather business requirements.Acted as the point of contact in my team to provide regular updates to senior managers on the ongoing project which helped in completing projects on time and delivering quality services to the client (GE).Mentored new team members to make them understand the business functionalities by training and coaching them.