Warranty & Service Programs

• Manage end to end implementation of new projects, functionalities, and business process improvements by developing roadmaps, tracking milestones, resolving dependencies, leading stakeholder management, and collaborating with 15+ diverse internal and external cross-functional teams• Provide technical and analytical expertise to stakeholders in the analysis, design, development and implementation of business applications. Partner closely with HR Shared Services team to understand system end user needs and translate them into system requirements and documentation of those requirements and solutions.• Demonstrate Workday expertise in the field of HCM, Payroll, Reporting and Integrations• Analyze customer tickets/cases to understand process pain points from internal and external stakeholders and analyzed key operational metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts• Assist in creating and updating Workday configurations based on requirement changes. Assist in research and resolving technical Workday Payroll issues. Assist in resolving integration issues which require expertise in Workday solution. Establish/maintain strategic technology roadmaps for key platforms. Implement system enhancements to enable strategic priorities for the corporate functions• Create reports and quality metrics dashboard in Salesforce to identify and analyze monthly trends on ticket(issues)

• Demonstrate Workday expertise in the field of HCM, Payroll, Reporting and Integrations• Supports build custom reports and calculated fields as per the requirements. • Review the pseudo code developed by the peers and validate whether the business logic is framed well in the code• Develop and assist in the presentation of business cases and system roadmaps. Identify and assist in prioritizing opportunities to streamline business and system processes to create value and meet the objectives and requirements of various AIG business units• Create a weekly financial dashboard to report regular spending, and timeline for the project to avoid slippage and mitigate risks• Perform estimation, scheduling, and risk assessment for multiple projects• Assisted in creating a strategy, and dashboard solutions using PowerBI for Global Business Services(GBS) to drive down IT costs from 18% to 11% and drive business decisions and communicate key concepts to management• Performed data analysis and validation for Workday Payroll project to ensure that the data quality between the old system(PeopleSoft) and the new system(Workday) is 100% and the clean data is available for conversion• Performed requirements analysis and created a transition plan for users for a successful Virtual Desktop migration from Citrix XenApp to Citrix XenDesktop• Initiated contact with users to identify application needs, defined profiles and assigned collections; coordinated activities with SCCM to deploy collections into new G2 environments assigned• Created training plans and process documents for users for Virtual-Desktop migration project• Created a weekly report for management to track project performance• Assisted with the migration of FTP jobs to SFTP to avoid the risk of financial loss in transactions with business partners due to server obsolescence

Developed a website using Python(Flask templates) thereby integrating it the program written for computing RNA sequencing data.Responsible for maintenance of a Nginx, UWSGI, Flask, Python, Julia, and R web application, currently in private beta, which automates the analysis and mapping of gene sequencing datasets through the use of the aforementioned pipeline Classification, Differential Expression Analysis, and CCAContributions to a gene sequencing pipeline for the mapping and analysis of gene datasets against a general reference genomeModify content using the college content management system(CMS) as suggested by the faculty and staff. Reviewing content on numerous web pages and associated files. This includes fixing misspelled words and broken links using quality assurance system.

As a part of the of IT Risk & Compliance (ITSRC) team, my role included:• Established protocols to provide audit and regulatory support and act as a liaison for regulatory, internal, and external audits• Led risk management function in risk identification, controls effectiveness, gap remediation design, monitoring mitigation efforts and thereby assisted in timely remediation of the issues• Worked with the system owners to ensure correct remediation plans and target completion dates in order to remediate exceptions timely. Managed remediation processes for audit and data security issues and audit findings.• Automated HEATMAP(Controls-Issue mapping) reports consumed by CIOs using VBA Macro thereby reducing the time required to generate the report by 99.65% from 24 hours to 5 minutes• Performed validation testing to determine that the controls have been established or the actions taken to remediate an issue have occurred thus providing a level of confidence to IT Management• Automated ad-hoc reports generation from excel spreadsheet thereby reducing the time by 98.33% from 60 minutes to 1 minute• Assisted in maintaining compliance documentation including procedures, reports, policies, and standards, etc.

Course : ISYS 415 - Large Scale Information Systems ProjectCourse : SCMT 303 - Statistical Methods for BusinessResponsibilities:Grading assignments and projectsPreparing the classroom and lab for lessonsAssist students in better understanding the subject and assignmentsAssignments include understanding of basic programming constructs and principles using C#

- Created business case and implemented process improvement by automating existing process which reduced the process time by 50%, improved data quality from 60% to 99.4% and enabled better data management across organization resulting in net savings of $56,502- Responsible for developing and customizing applications using Siebel Tools which improved system performance by over 30%- Designed and implemented 10 integration processes using Database, Web Services and Siebel EAI enabling real-time data flow between the applications that provide vital and decisive information to higher management. Collaborated with analysts, developers and other teams to ensure defect-free and on-time delivery- Designed and Optimized performance of analytical reports by remodeling existing processes, hence reducing the run-time by 99.25% from 400 seconds to 3 seconds and assuring high level of quality- Performed data analysis and manipulation to publish weekly status reports which helped higher management in sales forecasting- Configured Siebel Workflows, e-Scripts, and Assignment Manager which helped to send notifications to sales users, and achieve business rule automation- Trained new employees of the project who provided solutions to the sales user, one of which reduced the customer complaints by over 50% and increased Customer Satisfaction Index.- Ensured developments are carried out in accordance with current internal quality processes.- Created database views, triggers, and procedures for publishing weekly status reports which helped in Sales forecasting improved results by 20%.- Provided support during production implementations and resolve bugs by co-ordinating with various teams