Mehul Modi Email & Phone Number

United Kingdom

London Area, United Kingdom

London, England, United Kingdom

• This role had further honed my expertise in managing client relationships, collaborating with stakeholders, and ensuring the seamless operation of technical solutions. As both a Technical Account Manager and a.
• Collaborated with stakeholders to meet SLAs and maintained transparent communication with clients
• Oversaw go-live launches, ensuring immediate resolution of any platform issues
• Gathered client feedback for internal teams, driving improvements to optimise operations
• Trained clients on product usage and managed their expectations to ensure satisfaction

London, England, United Kingdom

• In this role, I adhered to established support processes while continuously enhancing my product knowledge and troubleshooting skills. Additionally, I actively contributed to creating and maintaining comprehensive.
• Exceeded established performance metrics by identifying, responding to, troubleshooting, and resolving advanced system-wide technical issues related to the Kibo software
• Served as a point of escalation for Tier 1 support engineers, providing training followed by guidance and assistance to ensure timely issue resolution
• Lead and participated in projects aimed at enhancing the overall customer support experience, driving meaningful improvements

• Transitioning from customer service to a technical support engineer, I provided live system support via email and telephone using Cisco WebEx. I executed daily tasks using Bash, Linux, and PowerShell, and investigated.
• Mitigated disruptions and filtered alerts by proactively monitoring critical systems
• Maintained efficient collaboration by utilising Microsoft Office’s 365 tool

London, England, United Kingdom

• In this role, I prioritised passengers' welfare while adhering to company policies, ultimately boosting the company's NPS score. Maximizing customer satisfaction, I analysed feedback through the 'Voice of Customer'.
• Promoted upgrade options, increasing passengers in more profitable cabins by 10%
• Onboarded customers onto loyalty programs with a 90% success rate, fostering ongoing retention
• Reduced company costs by ensuring on-time flight departures and avoiding delays
• Adopted 'Customer Service Manager' duties including delegation, conflict resolution and compliance with COVID-19 guidelines
• Negotiated with internal and external stakeholders to streamline operations and enhance customer experience

London, England, United Kingdom

In this role, I assisted in aircraft arrival and departure processes for efficient operations, and relayed updates effectively to internal teams. I also facilitated special assistance needs for passengers and helped distressed passengers, ensuring passengers' comfort and peace of mind during travel.

London, England, United Kingdom

London, England, United Kingdom

• My key responsibilities included:
• Effectively recognised and responded to the needs of customers
• Dealt with complaints and rectified them promptly

Kingston Upon Thames, England, United Kingdom

• My key responsibilities included:
• Provided detailed, technical information on products and services
• Taught the application of contact lenses
• Organised appointments, clinically-assessed patients and cash-handling
• Effectively delivered patients' results to Optometrists
• Dealt with inquiries and complaints swiftly