- Working to build product vision for 10K+ workforce of Google Ads ecosystem to monitor real-time support operations activities with Millions of Customers across the Globe- Optimize Go-to Market strategy, solving complex problems of understanding root causes for our customer escalations during support interactions by analyzing and working with data/Quality teams, and build a ground up solution to test hypothesis

Manage strategic initiatives in alignment with community operations core vision by leading key operational metrics analysis, developing workplans, synthesizing data, leading analysis, and developing final recommendation to keep harm off our family of apps for 2B+ usersDeveloping data foundation for leadership, work with data engineering, analysts, reporting, and analytics teams to build operational excellence infrastructure and prepare onboarding strategy for new product launches

Honored with “Digital star above and beyond” award for successfully executing Investment planning processes under tight budget deadlines worth $16M by aligning key business goals with company priorities, helping cross-functional leads to derive business impacts, and presenting business cases and investment priorities to SVPsRecognized as “Operations Rock Star” for achieving 2% increase in the simplification score for 2000+ digital services group and improved usability of 3k+ users by actively listening to their feedback, influencing global product owners, executed key improvements on global resource planning process and workflow tool that directly resulted in 10% reduction in resource fulfilment process globally by scaling across North America and Asia pacific regionsImproved Sales process cycle time up to 10% by analyzing historical datasets from Salesforce to get to a root cause of key customer issues, and implementing a solution that also resulted in $5M improved add-on sales growth

Led change management/transformation programs by partnering cross-functionally with internal, external stakeholders and process owners with the goal of improving Ericsson’s sell, deliver and support processes, cultural ways of working and achieving automation and utilization of toolsDesigned strategic and success metrics based on customer feedback and developed an automated measurable environment which connects to various systems and built 40+ metrics in tableau with root cause ability Built real-time mobile dashboard which tracks top 10 strategic milestones metrics that updates daily on their fingertips by building automated infrastructure using advanced scripting and SQLImplemented change request intake process by working closely with external and internal stakeholders, managing requirements and dependencies, and operationalized a flexible process to improve cycle time

• Optimized and implemented global ways of working process and KPIs on 250+ opportunities worth $1.8B across north America and improved quality index up to 55% by driving continuous improvement on issues in groups • Streamlined end to end resource management process for 1600+ IT and Cloud organization by identifying gaps in pre-sales systems and improved resource forecasting accuracy by 30%

• Managed 4+ cross-functional projects using agile scrum approach and maintained relationship with external and Internal stakeholders and assisted in planning, execution, scheduling and reporting status to leadership team and demonstrated successful completion of projects delivering on-time within budget• Organized Agile ceremonies and facilitated requirements elicitation, validation and analysis meeting with business stakeholders and performed fit-gap analysis by supporting testing activities and produced deliverables• Researched strategic clients and performed market analysis to primary products of the group and worked cross-functionally with sales, marketing, supply and business intelligence teams to execute business strategy• Analyzed 10 years’ sales data of fire extinguishers by performing root cause analysis and designed logistic regression model in SAS based on various market segments which increased overall sales by 15%• Performed quantitative and qualitative analysis on 15 key products of the company using tableau and spreadsheet modeling to identify patterns of sales across region and presented analysis to executive team• Designed and documented functional requirements for critical system implementation and transformed into business process workflows, use cases and UML diagrams in MS Visio to further development