Mehul Shetty Email and Phone Number
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I have completed my B.E. degree in Computer Science & Technology (Mumbai University) and I have over 16 years of total work experience. I have worked as a Technical Support Executive for Earthlink - one of the leading Internet Service Providers in the USA. Later, I joined Packt Publishing Pvt. Ltd. (UK-based IT book publishing firm) as a Technical Coordinator in October 2008. AS a Technical Coordinator I was in charge of copy editing the chapters of the book and also testing the code. Within a year, I was promoted to the position of a Development Editor. As a Development Editor I had to research on various Open Source technologies and come up with book ideas. I also had to contract authors and reviewers for the book and coordinate the entire project successfully till the book has been published. I also have the experience of developing a dynamic website for an Australian client in Joomla! (www.ozbizzle.com). After coming back to India, I joined LionBridge Technologies, Inc as a Senior Information Engineer/Senior Technical Writer. I was posted on-site at Hewlett-Packard (Bangalore) and I was appointed to work for on an HP enterprise software product named HP Client Automation. I then joined iGATE Patni as a Senior Technical Writer. For better growth prospectus I had to switch jobs and I am currently working for NEC Software Solutions as Documentation Manager. I manage a team of highly skilled Technical Authors and Trainer, while also developing Online Helps and Training Manuals for a major, end-to-end software applications on MadCap Flare writing tool.My goal is to transform my enthusiasm and creativity into a position, where I grow personally as well as contribute towards the growth of the organization.PS: When I'm not working I love playing cricket, badminton and all kinds of outdoor sports. Dancing and singing help me relax and reboot myself. I'm also passionate about writing and making short films.
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Manager (Technical Writing)Nec Software Solutions (India) Oct 2023 - PresentMumbai, Maharashtra, India
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Associate ManagerNec Software Solutions Jul 2021 - Nov 2023Mumbai, Maharashtra, IndiaAs an Associate Manager (Technical Writing). I am responsible for managing a team of three Senior Technical Writer, two Technical Writers and two IT Trainers. As a team, we handle over twelve software projects in the public safety and security domain. Other responsibilities include:• Managing the largest and most complicated projects and design and developing Help files, Context Sensitive Help, User and Developer Guides, Release Notes, and other documents for these projects.• Planning and strategizing release activities, workload, and resource allotment.• Training Senior and Junior Technical Authors on projects and processes.• Creating monthly reports and planning product releases and project allocation.• Gathering requirements from the project teams and delivering quality written documents in the form of Help files, Context sensitive help, User Guides, Training Manuals, and so on. -
Lead Technical WriterNec Software Solutions Mar 2016 - Jul 2021Mumbai Area, IndiaAs a Lead Technical Author, I lead the technical documentation team while also performing the tasks I used to as a Senior Technical Author. • Lead the team of Senior Technical Authors efficiently and ensure smooth flow of work and deliverables.• Work extensively on MadCap Flare to manage and update content for various projects.• Update and generate Online Help, Word and PDF files using MadCap Flare• Address blockers to the team’s smooth functioning and find the best possible solution/outcome for problems faced.• Present progress reports to the Documentation Manager and AVP – Deliveries on regular basis.• Interview and hire Technical Authors and Senior Technical Authors for projects within and outside my team.
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Senior Technical AuthorNec Software Solutions Aug 2012 - Mar 2016Mumbai Area, India• As a Senior Technical Author, I lead the technical documentation from scratch for an end-to-end software application for UK Public Services (such as, UK Police, Forensics, etc.) clients, such as: o Training Manualso Context Sensitive Helpo Online Helpo Release Notes• Interact with developers and training team in UK and Mumbai to gather information for the online help, presentations, and training manuals.• Create High Level Design Documents for clients based on the new developments in the application.• Create TOC and document structure.• Adhere to company specified Style Guide.• Solely manage the Technical Writing for three .• Modify and maintain User Manuals and Online Helps based on development changes/upgrades.• Single-sourcing content for Online Helps. Training Manuals, and User Guides in MadCap Flare.• Travelled to UK thrice for training sessions, meetings and mainly to get complete handover of projects, from the UK Technical Writing team, and are now solely handled by me.
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Senior Technical WriterIgate Patni Jan 2012 - Aug 2012MumbaiAs a Senior Technical Writer, I document technical documents for software applications, such as:o Release Noteso Installation and Configuration Guideso Reference Guideso Online Helps• Lead a team of Technical Writers and interact with developers to gather information for the user manuals, presentations, and process documents.• Create High Level Design Documents for clients (EMC2) and developers after new software requirements are requested.• Create TOC and document structure• Adhere to company specified Style Guide.• Participate in peer reviews and involvement in review cycles.• Modify and maintain User Manuals and WebHelp after every software requirement change.• Maintain versions of documents on Content Management Systems. -
Senior Technical WriterLionbridge Technologies (Posted On-Site At Hewlett-Packard, Bangalore) Jan 2011 - Jan 2012Mumbai Area, India• As a Senior Information Engineer, I document technical documents for software applications, such as:o Release Noteso Installation and Configuration Guideso Reference Guideso Online Helpso User Guideso Migration Guides• Lead a team of two Technical Writers and interact with developers to gather information for the user manuals, presentations, and process documents.• Create High Level Design Documents for clients and developers after new software requirements are requested.• Create TOC and document structure• Adhere to company specified Style Guide.• Participate in peer reviews and involvement in review cycles.• Modify and maintain the User Manual after every software requirement change.• Maintain versions of documents on Content Management Systems. -
Development EditorPackt Publishing Nov 2009 - Jul 2010Mumbai Area, India-As a Development Editor (DE) I performed research on Open-Source technologies and came up with book ideas.-Later, I got in touch with the core developers of the technology and discussed the book idea and offered them with an opportunity to author the book for us.-After reception of the first set of chapters from the author, I approved the content, code snippets, and structure of the chapters.-Once the project began, I assigned Technical Editor, Copy Editor, Proofreader, Project Coordinator for the project.-My focus as a DE was to ensure that the books were written according to their specifications and that the content met Packt standards.-I recruited and gave feedback to authors, recruited reviewers, and lead a team consisting of other Packt staff to ensure that books were developed successfully and within the given deadline.-As a DE, I had a clear plan and set of goals. I was independent to make my own decisions and do what was required to achieve the desired goals.-I worked closely with colleagues both, in Birmingham and Mumbai. -
Technical Editor/CoordinatorPackt Publishing Oct 2008 - Dec 2009• A Technical Coordinator is responsible for checking the technical accuracy as well as the grammar and language aspects of all chapters in a book• The Technical Coordinator looks into the quality of the book in terms of structure, content, tone, audience, pedagogy, mechanics, formatting, consistency, and code.• In a nutshell, the Technical Coordinator functions as both a reader advocate and an author coach• The Technical Coordinator makes sure that the information is accessible to the intended audience, and at the same time directs the author and help them reach there highest potential.• As a Technical Coordinator, I worked on the following technologies:1. WordPress2. Moodle3. Alfresco4. Oracle5. Joomla!6. Alfresco7. Liferay
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Technical Support ExecutiveEarthlink Jan 2005 - Jun 2005• The Technical Support Executive (TSE) in the Earthlink department deals with troubleshooting, Internet support, corporate help desk, hardware and software support. In risk management services of the company, fraud, disaster recovery and prevention, credit activation and many more.• The TSE manages all technical issues related to the computer and the internet connections and related issues.• Needs to have a fair knowledge about the computer and related hardware and software application.• Had to understand the problem in detail and then get the issue solved.• Worked as a leading team member and helped the team achieve its target on or before time.• Satisfied the clients with all my knowledge and abilities.
Mehul Shetty Skills
Mehul Shetty Education Details
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Computer -
Don Bosco High School, Panjim, GoaSsc
Frequently Asked Questions about Mehul Shetty
What company does Mehul Shetty work for?
Mehul Shetty works for Nec Software Solutions (India)
What is Mehul Shetty's role at the current company?
Mehul Shetty's current role is Manager (Technical Writing) at NEC Software Solutions.
What is Mehul Shetty's email address?
Mehul Shetty's email address is me****@****sws.com
What schools did Mehul Shetty attend?
Mehul Shetty attended University Of Mumbai, Don Bosco High School, Panjim, Goa.
What skills is Mehul Shetty known for?
Mehul Shetty has skills like Adobe Framemaker, Madcap Flare, Microsoft Office, Technical Documentation, Cms, Documentation, Team Management, Word, Technical Writing, Content Management, Framemaker, Software Documentation.
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