Responsibilities as an intern;• Created business reports to highlight product performance using Mixpanel, Metabase, and HubSpot.• Developed and maintained BI, Sales, and Analytics dashboards with Power BI, Mixpanel, Metabase, andHubSpot.• Supported data extraction and analysis for teams, including segment analysis for decision-making.• Provided data-driven insights that optimized business strategies by collaborating with cross-functionalteams.• Cleaned, processed, and organized large datasets to improve the accuracy of business reports.

Responsibilities and Achievements as a Customer Experience Executive at GoZayaan:• Managed 4,000+ leads with a 25% conversion rate, assisting customers with personalized travel planning.• Monitored and analyzed customer feedback from surveys and reviews, offering actionable insights toimprove satisfaction.• Handled customer experience reporting using HubSpot and Google Sheets, sharing insights with management to optimize operations.• Proactively resolved customer concerns, managed team tasks, and improved operational processes, enhancing retention.