Mei Lee Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, Us

• Identified, define, and evaluated product enhancements based on client’s business need. • Generated and implemented 30+ extracts using SQL Management Studio into the Production servers.• Developed and communicated the product goal and backlog items with the customer’s COE team. • Crated user stories and product specs and conveyed these requirements to the development team. • Resolved 600+ complex technical support tickets from clients through JIRA help desk system.• Trained 20+ new tech and data analyst on our SaaS product functionality and ticket system.

Boston, Massachusetts, Us

• Provided product support to 50+ clients in Finance, Healthcare, and Insurance industries.• Designed, modified, maintained, and tested 500+ importers via SFTP and the Enlighten software.• Analyzed customer’s data to create a strategy which reduced rework to save $228K annually.• Taught clients the best practices to lower the number of overall tickets, saving 2,000+ work hours.• Worked with business stakeholders to elicit software setup requirements and capture business needs.

Boston, Massachusetts, Us

• Evaluated large volumes of data received from multiple workflow systems to identify trends.• Established the best practice and SOPs on software functionality and data for key stakeholders.• Triaged, executed, resolved 300+ internal and external technical JIRA CS tickets received.• Instructed clients on the technical functionality of our SaaS product to get visibility of their operation.

Boston, Massachusetts, Us

• Advised clients on software issues with workarounds and when fixes will be deployed.• Collaborated with business stakeholders/users to elicit software setup and business requirements.• Facilitated desk support through technical support tickets from clients within agreed service levels.

Santa Clara, California, Us

• Implemented a Customer Service Representative Portal for 20,000 end users. • Created and documented design, process flow, wire-frames, and mock-ups. • Provided visual design guidance in client-facing discussions utilizing aesthetic and functional principles to gain approval.• Infused project team with knowledge of Agile/SCRUM best practices.• Supervised a team of 4 to migrate SharePoint 2010 to 2013 for 4,000+ sites with 10,000+ site owners.

Santa Clara, California, Us

• Appraised, upgraded, and/or implemented SAP systems for Transportation Management, Materials Management, Quality Management, Warehouse Management, and Production Planning modules. • Defined and examined the quality of the internet of thing (IoT) devices for swimming pool(s).• Collected business requirements, generated gap analysis, and documented data migration activities. • Tested the hardware and software for IoT device on multiple platforms (IOS, android, web, and etc.). Please look at the Project section for additional information.

• Determined a market for mixpac cartridges with a team of 6 students, 2 teachers, and corporate sponsors.• Researched all the industries to see which companies and industries would use their product.• Assembled data from various industries to determine the viability of these cartridges.• Composed project plan, gather data, analyze data, and presented our findings to our client.• Solved business problems by researching intensively on specific products, markets and industries.

Babson Park, Ma, Us

• Tutored 1,000+ students in the 3 basic math classes: Calculus, Statistic A, and Statistic B.• Guided students who need help on homework and exam preparation. • Reviewed mistake on the student's quiz or exam and give them feedback.

• Assisted 2,000+ students with any library materials needed.• Upgraded and maintained computers and printers quarterly.• Aided patrons when they need help with business journals/books.

• Operated the circulation system.• Input and maintained library resource records.• Restocked 200+ books/journals returned daily.• Streamlined library materials needed for each patron.• Reorganized and redesigned the library space quarterly.• Supported patrons when they need help with medical journals/books.

Oo

QPS Wire-frame and Data Consolidation• Established the data requirement spreadsheet to reflect the User Interface accurately.• Organized all the data provided by BSA efficiently.• Identified all the rating engine administration variables to map product's variables in the database.Group Program Document Consolidation Initiative • Mandated changes in document management process to gain efficiency.• Located critical archives of the group application documentation.• Compiled and rationalized all Group Application requirement documents.

Bachelor Of Science, Business Management, Quantitative Method, Applied Statistics, And Global Business Management

Semester Abroad, Business