Mei Ouch (Mel) Email & Phone Number

Melbourne, Vic, Au

Australia

Victoria, Australia

• Created and managed weekly social media content across Facebook, Twitter, Instagram, LinkedIn • Graphic Design using Adobe Creative Suite for organization• Executing marketing strategies, campaign planning, scheduling posts, monitoring performance metrics, and building relationships with the audience.• Advised on various marketing aspects, sales promotions, and distribution channels.• Implemented email marketing through NetSuite Oracle.• Captured product images using both a Canon camera and a mobile phone.• Produced advertisement videos, crafted ad descriptions, and boosted ads on social media.• Demonstrated effective communication skills to address customer concerns.• Utilized Google Analytics for insights.• Managed the corporate website using WordPress.• Conducted market research and evaluated consumer behaviors through data analysis to inform decision-making, support business growth, and identify new opportunities.• Designed testimonials and the company’s business card • Assist with new employees onboarding event planning • Strong written and verbal communication skills• Experience with SEO, copywriting • Basic knowledge of HTML• Provide administrative support to management teams (operation, resource allocation, project management, maintenance issues, generating reports, and others)

Australia

• Provide a high level of customer satisfaction through excellent sales service in retail • Has an excellent and up-to-date knowledge of products (Barbeque and outdoor furniture)• Collaborate well with team members to improve sales and a strong customer-focused • Managed customer relations through Salesforce • Exceptional customer service skills.

Cambodia

• Effective communication with Chinese factory partners to order clothes, schedule production, and resolve any issues related to the manufacturing process.• Insight into fashion trends, fabric types, garment construction, and the overall fashion market.• Manage production, tracking the arrival of goods and ensuring on-time delivery.• Check the quality of clothes, ensuring the fabric, design, and dimensions align with the order specifications.• Design premium dresses and create samples for the store; evaluate samples with the management team to ensure quality and popularity of the clothing style.• Keep records of production order data and product expenses.• Contribute to cost analysis and budgeting efforts for production processes and materials.• Maintain clear and effective communication with teams, such as operations, design, sales, and marketing, to ensure production timelines and priorities are aligned.

Cambodia

- Advocated for sophomore students’ interests and communicated their concerns and suggestions to SGA executives. - engaged in SGA initiatives supporting students wellbeing, academics, and engagement.

Cambodia

• Understanding of business operations, financial management, and strategic planning.• Effective social media marketing and ad strategies for product promotion.• Knowledge of e-commerce platforms, digital marketing, and online sales techniques.• Customer service excellence in managing inquiries and complaints.• Branding, content creation, and SEO skills to promote the business.• Product design, development, and sourcing oversight.• Data analysis for informed business decisions.• Negotiation expertise with suppliers and partners.• Problem-solving skills for production, logistics, and customer service.• Adaptability to changing market conditions and customer preferences.• Understanding of Shopify.

Bachelor'S Degree, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General

- A Peer Tutor at AUPP Learning Center (2021) - Student Representative 2020