Mohamad Eido Email & Phone Number

Beirut, Beirut Governorate, Lb

Beirut, Lebanon

• Employed Machine Learning algorithms to build predictive models and developed business intelligence insights to optimize customer experience and maximize profit.• Utilized regression techniques on large datasets to create digital models with an accuracy of 89% and increased profit margins by 12%.• Developed a new method for automated data collection and manipulation and implemented into production, reducing manual data manipulation time by 45%.• Implemented a dashboard that enabled C-suite executives to track and monitor key performance metrics in real-time.• Analyzed customer trends and segmentation to derive actionable insights and boost customer engagement.• Utilized Python, SQL and TensorFlow to deliver data-driven insights.• Collaborated with cross-functional teams to identify data-driven solutions for marketing and product-related decisions.• Managed projects, delegated tasks and resources and created workflow optimization strategies.• Applied Natural Language Processing algorithms to interpret text data and automate customer segmentation.• Updated tracking methods to capture customer behavior, preferences and sentiment analysis.

● Tutored 100+ university students majored in computer sciences and other majors such as pure math, physics and prepared many for entrance exams to 7+ different universities.● Not only equipped my students with programming and better computer skills but with critical thinking.● Stayed in touch with critical news and updates from major universities to better manage sessions with students and better deal with Covid-19 outbreak crisis on academic and health levels.● Prepared students to meet local and international requirements to get admitted to universities.

Bchamoun, Mount Lebanon Governorate, Lebanon

My job included System & Email Support, Backups and daily troubleshooting in Network for 4 companies (around 40 users located at 3 different branches). It also included inter-branching connection maintenance. ● Successfully relocated servers and inter-branching devices including cabling, setup and maintenance.● Improved efficiency of collaborative learning and coaching environment by up to 25%.● Achieved 30% server performance through smart management of trading platforms.● Supervised 3 branches connected to the main branch using inter-branching solutions on daily basis and maintained on weekly basis through in-person checkups.● Maintained network hardware to ensure the organization’s system availability, security, and scalability with 95% success rate.● Developed a Disaster Recovery Plan to ensure data protection and customer information that slashed customer recovery time by 50%.● Implemented rigorous quality control tests to guarantee that machines were in good shape and free from defects.● Managed end user experience by troubleshooting, configuring email accounts and accounts on the company's app on their personal devices.● Completed up to 5 internal projects for the organization including purchase and setup of computers and printers.● Managed to keep an up-time of 99% of network devices and servers along with power backups.● Rewired and updated a customer's multi-server installation (3 servers, 25 computers) to function more efficiently and cleanly - Healthier return on assets, with 88% better recovery performance plus decreased facilities.

Beirut District, Lebanon

• Generated 70% of sales from new customers and increased customer loyalty by 12%.• Developed sales strategies through market analysis, created customer-focused product promotions and leveraged analytics to identify trends and opportunities to increase sales.• Researched competitor presence in the target market and captured sales data to develop a tailored approach to customers.• Monitored and reported sales performance to continuously seek improvement.• Utilized CRM software to track sales progression and forecast future sales trends.• Developed and maintained relationships with customers, providing a high level of customer service.• Utilized sales techniques to close deals and meet monthly sales goals.

Beirut District, Lebanon

Systems Installations, working with backups, Disk Partitioning, installing internal and external drives, assembling/disassembling (Disk enclosures, Server Disks, ...), receiving calls, and organizing company’s files (Hard and Soft copies). ● Fulfilled the responsibilities of 1st-line technical support of 95% of data recovery cases.● Provided daily support to our customers to ensure recovery service availability and also support to local, regional and international organizations including NGOs.● Trained 3 new technical employees on the system, relationship with customers and efficient ways to deliver cases after recovery.● Increased customer satisfaction with 25% by improving customer service.

Master Of Computer Applications - Mca, Data Science | Data Analysis

Data Scientist/Analyst to be? 🚀 I have exciting news for you! Subscribe now to the world-class leading data science program via the link.

Teaching Diploma, Education, 3.73/4

Bachelor'S Degree, Information Technology, 3.68 / 4

Bachelor'S Degree, Information Technology, 83.59 / 100