• Collaborated with team members to ensure a positive customer experience from start to finish.• Delivered high-quality customer service to promote the company’s culture, values, and mission.• Opened cash registers and handled cash and card transactions • Built strong relationships with regulars and new customers by providing friendly, personalized service. • Provided customers with product details, suggestions, and preparation descriptions. • Answered customer phone calls and appropriately addressed questions and complaints.

• Built and ran social media campaigns, aligning with brand strategy.• Maintained social media calendar, supporting brand identity while tapping into seasonal trends. • Generated content ideas to engage target audiences and increase followers. • Planned and executed social media vision, driving brand discovery and customer engagement. • Set regular social media benchmarks and goals using platform analytics to monitor the progress of campaigns. • Collaborated with Web, multimedia, and art design staff to create multimedia content that conformed to brand visual format.• Created content strategies for digital media