• Develops organizational business objectives and performance goals and long-term operational plans and metrics for operational efficiency and increased productivity. • Advises CEO and CFO on strategic and operational matters.• Maximizes efficiency and productivity through extensive process analysis and interdepartmental collaboration. • Oversees IT, Client Management and Project Management departments.• Analyzing operational processes and performance, recommending solutions for improvement when necessary. • Contributing to corporate strategy and measurement to ensure the company achieves its short and long-term objectives. • Directing and oversee Project Management team, ensuring that they are motivated and trained to carry out their responsibilities to the required standard. • Developing and implementing policies and procedures to ensure that core departments achieve their business objectives and retain team members. • Ensuring adherence to key performance objectives to meet business and customer expectations. • Evaluating overall company performance by gathering, analyzing and interpreting data and metrics. • Acting as the company’s main adviser on all issues relating to operational functions and keeping abreast of latest developments to ensure that the company maintains its competitive position. • Collaborating with leadership to build an environment of collective responsibility and accountability.