As Product Owner Digital Claiming I was responsible for the online claiming experience and integration of digital claiming services upon the merger with LanternPay.

As Product Lead I was responsible to transform our single-insurer health claiming product to a insurer-generic platform.- Integration of Medicare billing and payment into our CX following the merger with claiming.com- Integration of our platform with other state government schemes as external payment provider for health services- Iterative redesign and migration of our running system from an insurer-specific solution to insurer-generic service

As the inaugural employee at LanternPay, part of InLoop Ltd., I played a pivotal role in assisting the founders to fulfill their vision. We developed and launched a service that significantly streamlined the claims and payment processes within the healthcare sector.- Build a service enabling health providers to invoice the Transport Accident Commission of Victoria digitally and facilitate immediate payment- Implemented an app allowing NDIS participants to pay for eligible services using their phone or tablet

As Business Analyst, I helped the navigation through the landscape of potential product add-ons to the existing strata management system by analysing our customers' pain points and needs.

mb&m GmbH is the software provider of the white labelled mobile payment and loyalty platform Splash. My engagement during the lifecycle of this agile software development project included the following:- Elaborated use and business cases in order to optimise user workflows in alignment with technical processes. - Defined requirement specifications for app and back-end development including app mock-ups and interface definitions.- Devised test plan and test cases, managed manual end-to-end tests and developed regression tests.

Fiducia IT AG is a leading IT-solution provider, competence and data centre in Germany’s banking sector. One of the data centre services is the allocation of a platform used by 800 cooperative banks to carry out their websites and online banking. My involvement in the development project of a new generation of this CMS based platform from early implementation till go-live comprised:- Revised and detailed functional specifications. This included especially the optimisation of usability and functionality of mobile solutions in close co-operation with product management. - Optimized test strategy and test plan by the use of restructured and simplified test cases. - Examined automated testing; conducted functional, usability and performance tests.

Supra Quam GmbH provides consulting services and highly innovative software solutions for financial institutes. I have primarily been involved in an implementation project of a tax computation platform with a major regional state banks as well as in the implementation of a financial transaction system.- Gathered and analysed clients’ business processes and requirements through workshops and formulated functional specifications.- Discussed objectives and feasibility with developers to find effective solutions. - Analysed business process inefficiencies, change requests and defects.- Developed test plans and test cases; enabled full test coverage by automated black-box regression.

Commerz Finanz GmbH is one of Germany’s largest financial institutes in retail lending. On a part-time contractual basis I promoted an internal business-reengineering project. My accomplishments during the planning phase were: - Analysed the established business processes and structure of involved departments and illustrated major inefficiencies.- Elaborated a new clustering of key account partners and the crowd and thus allowing a more efficient management sales activities. - Conducted project meetings, project documentation and reporting.

afb Application Services AG is the software solution provider of a platform to automate financial institutes’ processes in retail lending entirely and fully integrated. The project coordinator position encompassed the roles of project management as well as business analysis. - Coordinated the implementation of the above mentioned platform at a major Swiss bank. Aside of external communication and coordination, I handled functional specification, change request management and release coordination in close cooperation with the technical manager.- Elicited requirements, documented functional specs and prepared offers of proposals.- Redesigned the standard business processes to be automated with focus on user experience

AutoScout24 GmbH operates Germany’s leading internet marketplace for new and used cars and is represented in 13 European countries. As test analyst I have been part of the international division which co-ordinates foreign branches and the centrally maintained IT. My accomplishments included the following:- Optimized the communication process as per tasks and bugs by implementing a defect management tool to be utilized by all branches within the European structure.- Managed tasks and bugs among the foreign branches and centralized IT.

Doubled Matthias Schweighöfer in the movie Off Beat (Kammerflimmern)