May B. Email & Phone Number

Naples, Florida, United States

•Call 60 or more leads daily to determine clients’ needs and financial abilities to propose solutions that suit them.•Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms.•Negotiate with clients and other agents to achieve favorable terms and conditions for property transactions.•Conduct market research and analysis to stay informed about real estate trends, pricing, and demand.•Covert 50% of leads to potentially sell or buy real estate.•Prepare necessary paperwork (contracts, leases, deeds, closing statements, etc) •Promote sales through advertisements, open houses, and listing services. •Remain knowledgeable about real estate markets and best practices.

Naples, Florida, United States

•Delivered exceptional front desk support, managing phones, mail, and checks, while providing excellent service to guests and staff.•Processed over 60 paid at closing forms daily, ensuring accurate commission payments for agents and completeness in line with state compliance regulations.•Supported Membership Manager with managing over 1,500 agent memberships on two separate systems, effectively maintaining legal registration status. •Assisted File Processing Department in auditing all documents to ensure quality control standards were upheld, increasing performance by 50%.•Assisted Career Development & Broker Support departments in scheduling, coordinating meetings, and organizing training sessions and events, to ensure efficient operations and successful project outcomes.•Proactively ensured smooth office operations by maintaining and troubleshooting equipment, including printers, copy/fax machines, computers, and telecommunication systems. Also provided receptionist coverage at other office locations as required.

Naples, Florida, United States

•Efficiently manage the reception area, greeting visitors warmly and directing them to the appropriate team members. •Answer all incoming calls in a courteous and timely manner, ensuring that they are properly routed and messages are accurately recorded.•Handle incoming and outgoing mail and shipments, sorting and distributing incoming mail and coordinating outgoing shipping with UPS, FED EX, and USPS. •Coordinate in-house meetings, arranging necessary equipment, materials, beverages, and lunch as required.•Assist the Human Resources Director with recruiting activities, including posting positions on various websites, scheduling phone and in-person interviews, and maintaining associated spreadsheets and reports.

Watertown, New York, United States

•Demonstrated exceptional customer service skills by fielding an average of 100 inbound calls daily, achieving over 98% single-call resolution, and ensuring HIPAA compliance and customer satisfaction.•Processed and reviewed 2k+ medical claims for providers with a success rate of 97%, ensuring accuracy and timely submission.•Initiated 1,500+ secure faxes of EOP's & EOBs to members/providers, maintaining a timely submission rate of 95%.•Utilized decision support tools to probe and clarify customer queries, providing reliable resolutions.•Built lasting relationships with providers & members through active listening and empathy tactics during communication exchanges.

Naples, Florida, United States

•Maintained accurate and detailed records management by using Excel to organize client information and sales contracts for residential and commercial real estate, leading to a 20% increase in data entry efficiency.•Coordinated office activities at a Real Estate Law Firm, including setting up conference rooms, ordering supplies, managing office maintenance, and handling customer relations.•Entered sales contract data into real estate software, conducted research on warranty deeds, property taxes, and property appraisers, scanned files and contacts, generated and edited engagement letters, and put together physical files for contracts.•Processed and logged daily checks to be distributed to lawyers and clients with meticulous attention to detail.•Answer phone calls and emails in a professional manner, or transfer and forward them to the appropriate lawyer and assistant.

Watertown, New York, United States

•Provided efficient one-call resolutions for inbound calls while maintaining HIPAA compliance.•Reviewed and edited medical claims for providers, ensuring accuracy and adherence to standards.•Managed the timely faxing of multiple EOPs and EOBs to both members and providers.•Demonstrated strong customer service skills by clarifying customer concerns, using decision-support tools, and building rapport with customers.•Listened attentively to customer needs and concerns, showing empathy and providing appropriate resolutions.•Maintained accurate and detailed records, appropriately notating accounts as required.Built positive relationships with providers and members, creating a more pleasant and productive phone experience.

Naples, Florida, United States

•Supported daily merchandising activities, including floor set planning and execution, replenishment, launches, updates, and shipment processing, resulting in a well-organized and visually appealing store environment. •Trained, coached, and directed associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques, resulting in a highly skilled and motivated team.•Promoted current sales and promotions to customers, including effectively communicating pricing and product information, resulting in increased customer engagement and sales revenue.•Accurately processed sales transactions and maintained proper accountability at registers, ensuring the accuracy and integrity of financial records.