May B. Email & Phone Number

Naples, Florida, United States

• Call 60 or more leads daily to determine clients’ needs and financial abilities to propose solutions that suit them.
• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms.
• Negotiate with clients and other agents to achieve favorable terms and conditions for property transactions.
• Conduct market research and analysis to stay informed about real estate trends, pricing, and demand.
• Covert 50% of leads to potentially sell or buy real estate.
• Prepare necessary paperwork (contracts, leases, deeds, closing statements, etc)

Naples, Florida, United States

• Delivered exceptional front desk support, managing phones, mail, and checks, while providing excellent service to guests and staff.
• Processed over 60 paid at closing forms daily, ensuring accurate commission payments for agents and completeness in line with state compliance regulations.
• Supported Membership Manager with managing over 1,500 agent memberships on two separate systems, effectively maintaining legal registration status.
• Assisted File Processing Department in auditing all documents to ensure quality control standards were upheld, increasing performance by 50%.
• Assisted Career Development & Broker Support departments in scheduling, coordinating meetings, and organizing training sessions and events, to ensure efficient operations and successful project outcomes.
• Proactively ensured smooth office operations by maintaining and troubleshooting equipment, including printers, copy/fax machines, computers, and telecommunication systems. Also provided receptionist coverage at other.

Naples, Florida, United States

• Efficiently manage the reception area, greeting visitors warmly and directing them to the appropriate team members.
• Answer all incoming calls in a courteous and timely manner, ensuring that they are properly routed and messages are accurately recorded.
• Handle incoming and outgoing mail and shipments, sorting and distributing incoming mail and coordinating outgoing shipping with UPS, FED EX, and USPS.
• Coordinate in-house meetings, arranging necessary equipment, materials, beverages, and lunch as required.
• Assist the Human Resources Director with recruiting activities, including posting positions on various websites, scheduling phone and in-person interviews, and maintaining associated spreadsheets and reports.

Watertown, New York, United States

• Demonstrated exceptional customer service skills by fielding an average of 100 inbound calls daily, achieving over 98% single-call resolution, and ensuring HIPAA compliance and customer satisfaction.
• Processed and reviewed 2k+ medical claims for providers with a success rate of 97%, ensuring accuracy and timely submission.
• Initiated 1,500+ secure faxes of EOP's & EOBs to members/providers, maintaining a timely submission rate of 95%.
• Utilized decision support tools to probe and clarify customer queries, providing reliable resolutions.
• Built lasting relationships with providers & members through active listening and empathy tactics during communication exchanges.

Naples, Florida, United States

• Maintained accurate and detailed records management by using Excel to organize client information and sales contracts for residential and commercial real estate, leading to a 20% increase in data entry efficiency.
• Coordinated office activities at a Real Estate Law Firm, including setting up conference rooms, ordering supplies, managing office maintenance, and handling customer relations.
• Entered sales contract data into real estate software, conducted research on warranty deeds, property taxes, and property appraisers, scanned files and contacts, generated and edited engagement letters, and put.
• Processed and logged daily checks to be distributed to lawyers and clients with meticulous attention to detail.
• Answer phone calls and emails in a professional manner, or transfer and forward them to the appropriate lawyer and assistant.

Watertown, New York, United States

• Provided efficient one-call resolutions for inbound calls while maintaining HIPAA compliance.
• Reviewed and edited medical claims for providers, ensuring accuracy and adherence to standards.
• Managed the timely faxing of multiple EOPs and EOBs to both members and providers.
• Demonstrated strong customer service skills by clarifying customer concerns, using decision-support tools, and building rapport with customers.
• Listened attentively to customer needs and concerns, showing empathy and providing appropriate resolutions.
• Maintained accurate and detailed records, appropriately notating accounts as required.Built positive relationships with providers and members, creating a more pleasant and productive phone experience.

Naples, Florida, United States

• Supported daily merchandising activities, including floor set planning and execution, replenishment, launches, updates, and shipment processing, resulting in a well-organized and visually appealing store environment.
• Trained, coached, and directed associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques, resulting in a highly skilled and motivated team.
• Promoted current sales and promotions to customers, including effectively communicating pricing and product information, resulting in increased customer engagement and sales revenue.
• Accurately processed sales transactions and maintained proper accountability at registers, ensuring the accuracy and integrity of financial records.