Various contracts supporting culture change and regulatory compliance and business growth within the Healthcare and recruitment markets. These roles included:Interim Divisional Director of Operations and Performance (Modality Partnership (Lewisham)): Supporting the integration of 3 sites and creating a one division view during the COVID pandemic supporting the roll out of new digital platforms. Non-Executive Director: (Positive Healthcare): Providing advice to the board on healthcare strategies and trends to support staff development and business expansion.Irwin Mitchell Solicitors: Expert advice on impact of temporary staffing on service delivery in relation to ongoing legal case.Zero Waste Scotland: Supporting workforce education programmes and creating new stakeholder relationships

We deliver a Contingent Workforce Platform specially designed for the NHS and healthcare sector. Utilising the latest techniques, we integrate our Staff Bank, Bank App, Agency Release and Worker Payment modules with client and third party software to deliver efficient and cost effective solutions to the entire non-permanent workforce management process. Where beneficial, we also deliver an onsite Managed Service to optimise all outcomes. We’re committed to always listening, always innovating, and always sharing best practice. And, as the market leaders because we’ve already helped over 50 NHS organisations and a number of the most prominent private providers, we’re continually discovering new ways to improve workforce management - so when one of our clients benefits from a new idea, everyone benefitsMy role at +Us is Director of Strategy and Products, this means I work with our team and clients to develop new products to support our clients create workforce efficiencies.

Recruited to implement new procedures to improve workforce management including improvements to staff training and resourcing.Since commencing I have:Introduced new Management Information systems for training and recruitment Increased training compliance from 85% to 100%, CQC specifically mentioned in recent report that first time this level had been recorded Developed Monthly Board Reports and weekly reports on all areas of workforce planning Become expert on training requirements Represent Mental Health on Agency Reduction Matters Contributed to 20% reduction in agency costs across mental health Manage and review agency use across Divisional Director command to ensure reduction in agency use Produced potential efficiency savings in excess of £200,000 across resourcing and trainingLead on proposals to secure effective recruitment and retention processes across division Developed effective resource management processDesigned and implemented centralised duty process achieving financial savings

Life Skills Central LtdGrampian and Perth; Operational management of three delivery centres with the task of reviewing, updating and improving office delivery models and cost structures in order to increase the delivery across a multitude of contracts and reduce losses.Identifying contractual breaches and underperformance I developed delivery improvement plans for the centres.I also identified several contracts that could not be sustained without changes to operational delivery and costs structures or that could not be supported in to profit making positions. I produced detailed reports for Directors on the failings and future income streams from contracts and recommendations on future delivery including reductions in staffing and withdrawal from delivery of contracts and even the merger of two delivery centres.I completed a review of the business development procedures and produced a plan of action for going forward. This included:Clear KPIs on business development including % of vacancies filled to those sourced Training on business development Introduced monthly staff meetings where we identified, through blue sky thinking, new business initiatives and developed training and sales packages. Worked with stakeholders, including DWP and local businesses, to increase business and ensure the business maximised revenue streams. During my period with Life Skills I: Delivered increased performance Reduced losses by circa 25% Introduced new office structures Identified and reduced staffing levels Implemented new delivery processes and models Introduced Management Information processes Introduced clear KPIs for all staff Improved staff performance by supporting staff and where required initiating performance improvement plans

Working on the Work Programme I undertook a variety of roles to support the business and to secure sustainable employment for the long term unemployed.In supporting the Performance Manager and the business through my role I contributed heavily to taking the office from being in the bottom of company delivery reports to being the top performing office at my time of departure.In this role I:Undertook business development to source vacancies for clients Developed close working relationships with employers and stakeholders Accounted for in excess of 75% of all office sourced and filled vacancies Consistently exceeded individual targets Had highest level of sourced vacancies of any person in my role Secured sustainable employment for clients exceeding contractual requirements Undertook staff training and mentoring on business development Account management of vacancies Understudied for Performance Manager in their absence. Became office Policy expert on Work Programme Introduced performance management and management information systems Developed internal client training programmes Chief Immigration Officer

with day to day responsibility for the management of up to thirty staff alongside border operations at multiple locations across Northern Ireland and Northern Scotland, ensuring that Key Performance Indicators were met and exceeded, whilst undertaking various other duties that included:Direct line management of 6 staff Resource allocation project to enable reduced staffing costs with increased coverage High pressure and high profile decisions including those with media interest Liaison with the offices of First and Deputy First Minister's of Northern Ireland on cases of interest to their offices Introduction of new operational procedures for remote clearance to reduce risk to the border Authorisation of investigations and decisions in relation to investigationsAuthorisation of actions to ensure safety of vulnerable passengers Authorisation of actions to ensure safety of vulnerable passengers Liaison with appropriate Police prosecution teams Chief Immigration Officer UK Border Agency