• Oversee the design, implementation, and maintenance of Health Information Technology (HIT) infrastructure.• Develop and implement HIT policies for usage, security, and compliance with regulatory standards.• Assess HIT needs, recommend appropriate technologies, and manage related projects.• Ensure HIT systems are secure, reliable, and compliant with industry best practices.• Manage user accounts and permissions for local and provincial HIT systems like Net Care and Connect… Show more • Oversee the design, implementation, and maintenance of Health Information Technology (HIT) infrastructure.• Develop and implement HIT policies for usage, security, and compliance with regulatory standards.• Assess HIT needs, recommend appropriate technologies, and manage related projects.• Ensure HIT systems are secure, reliable, and compliant with industry best practices.• Manage user accounts and permissions for local and provincial HIT systems like Net Care and Connect Care, and coordinate with external IT support teams.• Oversee the management and maintenance of Electronic Medical Records (EMR) and Diagnostic Imaging (DI) systems.• Implement security measures to protect patient information and ensure compliance with data protection regulations and organizational standards.• Stay updated on HIT trends and recommend strategic initiatives to improve clinic operations and business processes.• Liaise with clinical staff to identify HIT needs and oversee application modifications to meet those needs.• Plan and provide HIT training for staff, create user guides, and conduct workshops to enhance system usage and compliance.• Provide technical support and troubleshoot issues to ensure continuous system operation.• Ensure compliance with healthcare regulations and standards, maintaining accurate documentation and reporting. Show less

• Local area networks and wide area networks, (passive wired & wireless), surveillance systems design, installation, documentation, maintenance, administration and troubleshoot• Installing and troubleshooting computer workstations, connections to network, Internet, and peripheral equipment like printers, scanners & etc.• Evaluating and installing computer hardware, networking software, operating systems, and applications• Performing data backups and disaster recovery operations

• Leading technology teams in their day-to-day operations, supervising heads of departments, and setting performance goals• Developing strategies for advancing partnerships, technology platforms, and external relationships • Conducting technical reviews of products and solutions to evaluate their applicability• Monitoring the management of hardware and software licenses and projecting future needs• Developing, tracking, and controlling the development of annual capital and… Show more • Leading technology teams in their day-to-day operations, supervising heads of departments, and setting performance goals• Developing strategies for advancing partnerships, technology platforms, and external relationships • Conducting technical reviews of products and solutions to evaluate their applicability• Monitoring the management of hardware and software licenses and projecting future needs• Developing, tracking, and controlling the development of annual capital and operating budgets for purchasing tools, staffing, and ensuring effective operations • Managing and optimizing infrastructure assets to meet the internal financial targets • Working closely with the marketing, business development and operations team to deliver new and enhanced products • Tracking, analyzing, and monitoring technological performance metrics Show less

• Cost-benefit analysis• Research on emerging technologies• Maintaining and upgrading existing systems as required• Designing new computer systems and frameworks• Risk mitigation planning• Identifying and troubleshooting technical problems• Creating system guidelines and manuals for the organization• Running training sessions and workshops on system processes• Translating highly technical specifications into clear non-technical requirements• Developing and… Show more • Cost-benefit analysis• Research on emerging technologies• Maintaining and upgrading existing systems as required• Designing new computer systems and frameworks• Risk mitigation planning• Identifying and troubleshooting technical problems• Creating system guidelines and manuals for the organization• Running training sessions and workshops on system processes• Translating highly technical specifications into clear non-technical requirements• Developing and implementing maintenance procedures, monitoring systems health, gathering system statistics, and troubleshooting reported errors and alarms• Collaborating with Business Analysts, Project Leads, and IT team to resolve issues and ensuring solutions are viable and consistent• Conducting regular reviews of systems and generating reports on efficiencies and improvement areas• Structuring and prioritizing business requirements and communicating plans with stakeholders for review and approval• Leading a cross functional team to achieve project requirements, deadlines, and schedules• Optimizing the workflow structure and creating a priority list of all tasks in the workflow• Identifying and resolving project issues• Supervising projects to ensure they follow the timeline and ensuring the team follows all required procedures• Analyzing the workload and each team member’s response to it regularly and making sure they meet deadlines within the allocated budget• Coordination of change requests• Conducting post-project evaluation and preparing project status reports Show less

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization• Responsible for capacity, storage planning, and database performance • Anticipating potential problems and taking action to solve them before they impact users when possible• Leading desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited… Show more • Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization• Responsible for capacity, storage planning, and database performance • Anticipating potential problems and taking action to solve them before they impact users when possible• Leading desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions• Troubleshooting hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues• Maintaining the internet connection and firewall and monitoring security tools• Responding immediately to security or usability concerns• Installing and upgrading computer components and software, managing virtual servers, and integrating automation processes• Performing or delegating regular backup operations and implementing appropriate processes for data protection, disaster recovery, and failover procedures• Testing software and reviewing application logs• Providing documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure Show less

• Providing overall direction for the technical support team members.• Developing a strategy and offering a model for technical support across all offerings and solutions.• Assisting direct reports in the attainment of individual goals.• Maintaining system and developing strategies to improve on-call support.• Reviewing, verifying, and approving staff timecards for payroll.• Supporting the team through coaching, development, coordination, and communication.• Mitigating… Show more • Providing overall direction for the technical support team members.• Developing a strategy and offering a model for technical support across all offerings and solutions.• Assisting direct reports in the attainment of individual goals.• Maintaining system and developing strategies to improve on-call support.• Reviewing, verifying, and approving staff timecards for payroll.• Supporting the team through coaching, development, coordination, and communication.• Mitigating customer escalation through development of a direct customer resolution plan.• Providing customers with temp workarounds for recurring problems until permanent solutions are found.• Creating compelling technical support offerings to be marketed and sold to customers to drive loyalty and revenue.• Remaining abreast of best practices and industry standards for continuous improvement of the Service Desk and its catalog.• Contributing to escalated problem resolution by giving in-person, hands-on support to end users when necessary.• Managing day-to-day operations to ensure requests are resolved in a timely and effective manner.• Acting as the day-to-day primary point of contact for client escalation points.• Developing and maintaining client relationships by understanding current and future needs of clients as a partner and providing superior client satisfaction.• Staying up to date on all current company policy and procedures.• Serving as a manager, mentor, knowledge resource, and escalation point for employees. Building credibility and trust within the support group.• Mentoring, motivating, and developing staff and serving as a resource to them to facilitate professional development.• Driving timely identification, investigation, resolution, root cause analysis and replication of technical issues.• Serving as an internal consultant to leaders and teams at varying levels throughout the organization Show less

• Acting as the initial point of contact, addressing, and resolving incoming tickets for all computer and system related concerns from clients or other employees• Communicating desktop users experiencing technical difficulties electronically and in-person to analyze, troubleshoot and diagnose hardware problems• Reproducing, diagnosing, and analyzing problems reported by end-users, in turn formulating solutions to resolve the issue at hand• Assessing recurring issues to create… Show more • Acting as the initial point of contact, addressing, and resolving incoming tickets for all computer and system related concerns from clients or other employees• Communicating desktop users experiencing technical difficulties electronically and in-person to analyze, troubleshoot and diagnose hardware problems• Reproducing, diagnosing, and analyzing problems reported by end-users, in turn formulating solutions to resolve the issue at hand• Assessing recurring issues to create automated processes where possible • Organizing and maintaining a problems and solutions log for use by other Desktop Support personnel• Setting up and deploying IT equipment for new clients and employees• Organizing and documentation pertaining to warranties and instructional guides for computer hardware• Installing, testing, labeling, and maintaining various types of network cables and associated hardware• Providing training and advice to users, and assisting management in creating training materials pertaining to computer troubleshooting and usage Show less

• Maintaining, troubleshooting, repairing, and administering local area network (LAN), wide area network (WAN), computer workstations, connections to the network, Internet, and peripheral equipment like printers, scanners & etc.• Evaluating and installing computer hardware, networking software, operating systems, and applications• Providing problem-solving services to network users• Performing data backups and disaster recovery operations