• Responsible for preparing and recording financial statements, such as profit/loss, cash flow statements, in accordance with generally accepted accounting principles.• Reconciled all balance sheet accounts and executed monthly bank reconciliation process, resulting in a 99% accuracy rate and a reduction of 24% in outstanding payments.• Utilized QuickBooks to efficiently manage accounts receivable and accounts payable for over 10 clients monthly.• Generated insights and reports that identified key financial trends and issues, which allowed management to make more informed, data-driven decisions.

• Developed and implemented business strategies focusing on customer retention and growth, resulting in increased customer satisfaction by 17 points and profits up 18%.• Led the creation and roll-out of marketing campaigns to new customers, resulting in 14% higher customer acquisition rate and a 23% increase in customer loyalty.• Spearheaded product redesigns and rebranding of products, leading to a 5% increase in sales.• Established and maintained successful relationships with high-value clients, resulting in a 40% increase in referrals.

• Completed cost-benefit and financial analyses used to identify project potential and assisted in the development of business cases to support proposed initiatives.• Generated insights and recommendations based on geospatial analysis, resulting in a 5% improvement in efficiency and cost reductions of up to 10%.• Leveraged data analysis techniques to solve complex business problems and conducted research, generated reports, and presented findings to stakeholders.• Analyzed and synthesized data from various sources and generated actionable insights.

• Improved customer satisfaction ratings up to 95%, while increasing center occupancy to 85% by implementing customer feedback systems, providing quality control measures, and developing customer outreach strategies.• Re-engineered existing processes and procedures in order to reduce costs by 13%, as well as increased customer service response time by 30%.• Developed and implemented successful incentive programs for staff productivity that resulted in a 10% overall increase in sales.• Mentored 3 team members for promotion as assistant managers and manager.• Drove sales to $1.4 million resulting in self promotion from center manager to senior center manager

• Created mobile-only campaigns for mobile shoppers resulting in a 20% increase in conversions, raised mobile average order value by 10.9%, and grew total order value from phones and tablets by 50%.• Developed testing strategies, analyzed results, forecasting impacts of promotions and offers, and implementing strategies to drive mobile-specific customers and sales.• Implemented market segmentation, establishing mobile-specific campaigns and building out automated customer segmentation and personalization strategies.• Monitored, maintained and reported on the success of mobile-specific campaigns, and generated weekly, monthly and quarterly reports for senior management.

• Developed and implemented marketing strategies to meet attendance goals for events, resulting in an average 4% increase in total attendance at all events.• Conceptualized and executed promotional and advertising campaigns, which increased overall brand recognition by 13%, leading to higher event participation.• Utilized the latest online marketing tools to track key metrics and analyze data to continuously optimize promotional campaigns for future events.• Coordinated efficient logistical operations to handle event set up and tear down while ensuring safety guidelines were followed.

• Structured and administered strategic campaigns that generated a 12% overall decrease in customer churn rate.• Led the planning and setup of T-Mobile events across multiple regions and educated customers on products and services resulting in 35% of new customer signings.• Established multiple successful relationships with local businesses and drove brand loyalty by monitoring customer satisfaction and providing accurate feedback to the corporate offices.• In two months, achieved 17.5% increase in sales.

• Demonstrated sales expertise to generate leads, secure contracts and close deals, resulting in a 120% increase in revenue from target sales.• Launched and implemented customer acquisition strategies, leveraged research and insights to develop innovative approaches and tailored solutions to meet customer needs and secure larger deals.• Proactively identified and cultivated relationships with key influencers and decision makers.• Utilized in-depth sales enablement and counseling to new and existing customer base, resulting in 4x increase in customer retention rate.