• Launched and managed franchise office of professional recruiting and staffing firm• Developed and trained staff of account executives and recruiters • Create and maintain technical aspects of the business o Network configuration and maintenance o Backups o Telephony/VOIP o Cyber-Security o Patch management o G-Suite Admin o Google Cloud Platform

• Led teams of technical analysts and contractors supporting multiple customer treasury systems o Payments o Fraud o Account Analysis o Lockbox• Managed all aspects of production support for 24x7 client access applications o Incidents and Problem Management o Release Planning and Change Control o Audit, Risk and Compliance o Security Management and Governance o Disaster Recovery / Contingency Planning and Testing o Capacity Planning o Continuous Process Improvement through execution, review, and update o Vendor / Supply Chain Management• Managed multiple teams of developers and support personnel

• Led effort to rewrite client access system to initiate and track wire investigations • Coordinated lower level development and test environments for multiple development teams• Worked with Information Security to ensure proper system access to development and production environments

• Led support and maintenance of multiple three-tier web-based client access payment systems in both US and UK• Led support and maintenance of mainframe DB2 International Data Repository• Managed multiple teams to support these applications• Successfully worked with Audit, Technology and Business partners to identify and address vulnerabilities within applications and reduce risk to Bank• Successfully integrated FX Wires & Drafts and International Payments System into CashPro Online• Successfully retired five legacy client access and support platforms, saving Bank over $100,000 annually in vendor expense

• Supported and maintained multiple three tier web-based client access payment systems including both wires and ACH• Managed multiple teams to support applications• Successfully moved support and maintenance for Bank of America Direct ACH application from vendor to in-house, saving the Bank over $150,000 annually in vendor expense• Managed multiple vendors for enhancement and support of payment systems• Enhanced associate satisfaction through increased communications and feedback

• Managed team of Technical Development Leads• Maintained strong cross-functional relationships with Product, Operations, and external vendors• Led technical effort to decommission four legacy client access systems, saving the Bank over $100,000 per month in vendor maintenance fees• Managed diverse team of TDLs and Tech Leads through significant organizational changes while enhancing associate satisfaction

• Responsible for support maintenance a mainframe DB2 Information Reporting data repository• Managed team of technical analysts in Production and Project Support of Commercial Client Access environment • Coordinated Client Access Production maintenance activities including application enhancement and problem resolution to ensure ongoing high-quality delivery of services and operations • Maintained strong cross-functional relationships with Product, Operations, other systems areas and external vendors• Monitored internal processes and service levels to improve and ensure internal and external client satisfaction • Led technical aspects of projects including resource management and estimates • Led effort to integrate Legacy Fleet Client Access Check Services and Information Reporting applications into Bank of America systems - Delivered projects on time and under budget

• Led testing, implementation, and support of client/server system enhancements • Developed and supported on-line banking Treasury Management products and enhancements • Provided production support for nationwide client/server environment • Supported and developed on-line banking Treasury Management products and enhancements within geographically dispersed, multi-platform environment• Coordinated software development efforts between vendor, product management and operational support• Led effort to consolidate two Client Access installations onto single hardware platform• Led project to integrate change control software and procedures• Led project to migrate customers from legacy wire platform to web-based platform• Led testing, implementation, and support of mission-critical client/server system enhancements