Responsible for initiating marketing strategies and coordinating actions to influence the market. To proactively develop and improve products and services and to build and maintain excellent relationships with clients. Negotiating and making international purchases. Handling all Import related functions.

Responsible for identifying new clients and servicing existing ones. Oversee design and implementation procedure. Updating client requirements. Identifying new market opportunities.Collections.

• Locating and Identifying new clients• Meet companies to negotiate deals and to set up partnership with Enhance Solutions• Training new recruits• Facilitating with presentations and reports during external bids and proposals• Discuss client requirements with the team and ensuring the team meets all the requirement• Assessing the situation and determining an appropriate course of action, via training, one on ones, team meetings, etc• Follow up with clients on payment• Develop and manage the portfolio of all our clients• Drafting, customizing and posting out sensitive correspondence pertaining to Client and Employee complaints, Offer Letters, Relieving, Promotion and Appraisals• Screen candidates to ensure they meet client requirements• Supervising a team of 15 administrators, engaged in providing day to day candidates to fulfill client requirements• Coaching & Mentoring the team on a regular basis to ensure we provide a “Gold Plated” service to all our clients, and develop our employees for further growth• Prepare tracker and update on a daily basis on agent performance• Hold meetings on a weekly basis to evaluate individual performance, recognize and award key players and provide insight on improving performance• Updating and upgrading the MIS

• Objectives - Productivity, Team Attrition & Own Initiatives• Work Queue management, process mapping and overall ownership of timely implementation of updates from client site• Entrusted with numerous management duties like- handling the transport roster, leave management, process hardware inventory management• Responsible for “Service Delivery”, “Call Quality”, “Career Mapping” and “R & R”• Resolving A5 employee queries to help ensure customer complaints are resolved ASAP while ensuring high level VOC• SPOC for RR/RDR/VOC data• Train new joiners on technical aspects as well as policies and procedures• Handle Escalation Calls for the EMEA region• Help in trouble shooting Computers, Printers, Projectors, Wireless and PDA’s• Ensuring the team does sales/up-selling on all calls