Accounts Receivable Managing a team of 17 members in the process. Allocating daily tasks Monitoring and Reporting daily team performance  Approving credits notes to be generated and sent to customers Reporting Weekly and Monthly SLA Attending Weekly and Bi-weekly client calls Updating dash board and conducting team huddles on daily basis. Conducting monthly One to One sessions with each team member and record it regularly. Monitor and maintain unbilled value regularly. Reconciling billing instructions with the invoices billed Handling client escalations and customer complaints. Liasing with the Engineers and customers in UK for details. Monitor 8 generic mail boxes and handles daily queries. Drive the team for new process improvements and implement it.Transitioned a project to TCS from an UK Gas Client at Northampton. Learnt the process of Accounts Receivables (billing) in SAP Application and implemented the same by giving training on the concepts and systems to the team members in India as per client requirement.Prepared KT Documents, FAQs and Trackers and stabilized the process shortly with no attrition in the team.

Accounts Receivable Handling a team of 6 members in the process. Credit Checking New Customer Setting up New Account Invoice Processing Allocating cash received to the appropriate customer account in Oracle/Navision with remittance advice Clearing unallocated and suspense amount on regular basis. Report DSO, Bad Debts and SLA on monthly basis. Raising Credit Note Reconciliation of Customer Accounts Query Management Liaising with the customer in UK for details. Updating dash board and conducting team huddles on daily basis. Download and post/consolidate the payroll invoices every week. Attend weekly review call for collections and cash application with clients.  Monitor 6 generic mail boxes and handles daily queries.Went for a transition to Accenture (United Kingdom, Wolverhampton) for learning the process of Accounts Receivables in Oracle Application Software and implementing the same by giving training on the concepts and systems to the team members in India as per client requirement.Prepared KT Documents, FAQs and Trackers and stabilized the process shortly.

Cash and Banking  Maintain cash book month on month and tally it with the bank book. Prepare weekly cash report for the client and update them the status of cash book. Download bank statements from the bank sites and circulate it to other business groups. Register receipts onto the oracle from the bank statement downloaded and reconcile both receipts and payments on daily basis. Carry out BACS run twice a week in the restricted bank site. Handle queries, complains, concerns of other business units \ clients. Maintain and track metrics on daily and monthly basis. Attend review call with clients as and when required.

Collections - OUTBOUND  Collected Aged debts from the customers, focusing on aged/delinquent debt reduction.  Maintained SLA (service level agreement) for cash and aged debts Mentored new joiners in the team about the collection tools. Controlled ageing by recommending accounts for legal process  Cleared suspense account and allocated the same to the respective invoices by liaising with the end-user(customers) and the client. Customer Service - INBOUND  Handed disputes, complaints, queries and escalation calls  Liaising with accounts receivable for cash allocation & AP regarding Inter-company payments and customer queries Follow up with support centre by email & over phone and resolve them to their fullest satisfaction. Provided on job training (OJT) for the new joiners

 Retained existing customers by retaining their credit cards. Handled customer queries, disputes, escalation calls effectively.  Resolved customer queries via email and online services as well. Exhibited excellent sales skill by selling EMI products or new cards to new / existing customers  Recorded customer feedback on the data base. Played main role in surveys conducted by citi bank and pass on the customer feed back to the client.