Create and dispatch all routes in the most efficient manner, retrace/reloop territory to maximize travel paths and time usage, create maps and service points for most accurate delivery points, cut/add cars as needed based on volume and TSP expectation.Maintain records and reportsCustomer service skills (internal/external)Phone etiquetteAbility to work varying shifts, additional hours and/or overtime depending on service needsMulti-tasking skillsPerform general office tasks such as paperwork, typing, and/or use of a computer, filing, calculating and use of telephoneGood cognitive reasoning skillsSelf motivationMicrosoft Office knowledgeWork cooperatively in a diverse work environmentAbility to direct the work of the other employees effectivelyVerification and submittal of timecardsPerform other functions that may be assigned

Ensure that the entire UPS operation in a plant complies with all applicable laws, rules, and regulationsMonitor customer complaints and resolve customer problems or disputes without committing a violation of state or federal laws for goods delivery (other than by a requirement of good manners)Ensure that the operation of the UPS System meets proper safety standards, including use of proper identification tags, accountability for package contents, accountable for reliability and security of transactionsProvide appropriate training to employees designated as “UPS Supervisors” in regard to their specific job duties and responsibilitiesEnsure that all state, federal, and company rules are enforced with fidelity to its mission statement, including the HR Policy Manual”Assign duties and responsibilities to other employees and monitor their performanceMaintain automobile with all required accessories, including wipers, lamps, horns, fuses, oil, and gasSupervise the operation of UPS System in his/her area of responsibility by administering policies, rules, regulations and procedures that has been established by the companyMaintain vehicle logs, including entries on gasoline purchased out-of-route and miles driven for the purpose of showing compliance with state, federal, and company regulations on the use of automobiles for business purposesProvide daily reports on the activities of all terminal operations in accordance with company policyComply with personal appearance standards established by the company, including wearing of UPS uniform, grooming, and safety shoesMaintain proper control over all supplies, including linens, tools, and equipment, and secure them from loss or misappropriation when not actually in use.

Preloader/Delivery Driver/PT Preload SupervisorBriskly and accurately load packages onto assigned trucks in a timely manner, assist fellow employees with loading delivery trucks, scanning/labeling packages, and unloading trailers, clean up of facility after loading is complete, scanning outbound packages and loading on outbound trailer, rewrapping damaged/torn packages, assist customers with Will Call packages, organize Will Call package area, Deliver packages in a timely and efficient manner while following all safety rules, road regulations, & UPS guidelines, assist other drivers with routes when needed, scan all packages and fill out service notices and service cross.

Manage and analyze daily sales reports, track cash, oversee debt/income ratio, schedule and manage employees including hiring and termination of employees, order and maintain an accurate count of all alcohol and food products, programmed and installed new POS system and trained employees on system, cleaned and maintained restaurant, implemented new menu items, specials board, and new menu design, instituted new training program, opening and closing duties, and work expectations

General Manager (2011 – 2014)Manage and analyze daily sales reports, track cash, oversee debt/income ratio, scheduling and management of over 45 employees, quote, plan and complete catering jobs, maintain inventory supplies, manage staff hiring process, conduct employee evaluations and corrective action plans, proposed and implemented more efficient employee tip system, track and distribute employee tips, managed restaurant move and seating increase, ensure overall stability and positive working environmentWaitress (2010 – 2011)Greet and seat customers, managed drink and food orders, ensured consistent quality service and dining experience, managed 3-5 wait staff employees, closed restaurant, handled daily sales report, entered night deposit, placed food orders, ensured cleanliness of restaurantSushi Chef (2008 – 2010)Ensured quality and proper preparation of fish for the day, maintained knowledge of fish and sushi rolls, set-up and teardown of sushi stations, maintained fish and sushi product orders, lead sushi line, managed 2-3 sushi chefs, created new sushi and menu itemsSous Chef (2007 – 2008)Assisted head chef with preparation of dinner items, prepared kitchen for night dinner rush, managed fryer, learned and made all dinner items, performed clean up and teardown of back kitchen at close of business