Meklit Abera Email & Phone Number

United States

Tucker, Georgia, United States

-Leveraged in-depth knowledge of IT products to assist customers in choosing the right technology for their needs aligning with product lifecycle management -Worked cross-functionality with tech support and inventory management to enhance customer experience, fostering stakeholder communication and teamwork skills.

-Assist departments, faculty, and staff with technical assistance in resolving technological problems.-Troubleshoot and fix issues with printers, networks, computer systems, and other IT hardware.-Handle regular upkeep on computer hardware, including cleaning and verifying optimal operation.

-Inputting accurate tax-related data using Access, which worked well for more intricate data entering requirements.- Managed and analyzed 40+ complex data sets with Excel, enhancing report accuracy and reducing client inquiries by 30%.- Conferred with clients by phone, in person, and by email to answer questions or provide insight on tax refund procedures.

- Employ problem-solving sessions and interactive workshops to enhance classroom instruction.- Assisted 20+ students by providing helpful criticism and clarifying course assignment materials.- Lead students in reviewing concepts taught in class to reinforce comprehension and provide clarity. which improved students' test scores by an average of 10%