I am responsible for managing key account relationships, identifying and developing new business opportunities, and overseeing product planning and execution. In this role, I work closely with clients and internal teams to ensure that we meet client expectations, align with strategic goals, and successfully navigate each phase of the product lifecycle. My focus is on delivering value, fostering long-term partnerships, and ensuring the seamless integration of client needs into product strategy and development.

Led a team of product managers and coordinated with engineering, design, marketing, and other teams. Incorporated feedback and input from customers, partners, and in-house teams to elevate the digital servicing experience for Small Business Bank Customers.Key Contributions & Achievements:● Promoted to Sr. Manager● Successfully led a number of legacy system decommission efforts to simplify the Customerservicing experience.● Strived to promote a positive work environment and instill motivation and direction to direct andnon direct reports.● Partnered closely with Product Partners, Design, Marketing, Tech, and service teams to developonline Customer self servicing feature experiences on the Web

Led a fully stacked agile team that was charged with product contribution to Small Business Digital Banking Bill Pay and User Management services. Delivered on product development for both web and mobile from the idea stage to full production. Collaborated closely with Design and Engineering.Key Contributions & Achievements:• Successfully led development of new digital product feature Online Invoicing and delivered product to market on time. • Prioritize team backlog, provide motivation and direction to create a positive work environment. • Partnered with operations, risk, fraud, and service team(s) to identify opportunities to reduce service turnaround time by creating new process management flows and documenting procedures. • Consistently rated Very Strong in competency areas communication, customer focus, influence, problem solving, and results focused.

Contributor of core agile development team for Small Business Digital Banking. Managed, refined, traced, and documented user stories and requirements. Gained a solid understanding of the product roadmap, product epics, story backlog, and dependencies to guide the team in the right direction.Key Contributions & Achievements:• Facilitated bi-weekly grooming sessions to improve the product backlog and ensure the backlog readiness for upcoming sprint(s). • Oversaw the successful implementation of enhancing the funds availability experience for Small Business Banking customer deposits. Collaborated closely with consumer bank to standardize rules across the enterprise.• Mentored Jr. Business System Analysts on all aspects of Business Analyst including facilitation skills, examination of deliverables, and provide guidance on areas of improvement.

Key Contributions & Achievements:• Facilitated weekly grooming sessions to make improvements to the product backlog and ensuring the backlog was ready for upcoming sprint(s). • Partnered with Business Product Owners and technical partners to successfully create and modify loan documents for various bank initiatives with quality. • Trained and mentored new business system analysts.

Key Contributions & Achievements:• Facilitated weekly grooming sessions to make improvements to the product backlog and ensuring the backlog was ready for upcoming sprint(s). • Partnered with Business Product Owners and technical partners to successfully create and modify loan documents for various bank initiatives with quality. • Trained and mentored new business system analysts.

Key Contributions & Achievements:• Led business requirement, functional requirement, and test plan review sessions. • Coordinated Unit and User Acceptance Testing activities that included test script creation, defect management, and ensuring environment availability. • Led successful coordination and delivery of Core system conversion for standing payment processing.