I helped real estate agents and brokers manage their CRM and social media presence through verifying and setting up appointments with buyers and sellers, follow-up calls, lead generation, content creation, scheduling posts, and website management.

Started with taking in calls to assist customers with their insurance enquiries and purchase. After a year, I then shared my knowledge to new hires and tenured consultants as their Subject Matter Expert. Being an SME, I also helped Team Leaders with assisting with their teams for two years. I handled a team as their Team Leader wherein I help consultants manage their performance and meet their goals.

Assisted Australian customers on their postpaid plan particularly with phone delivery, subscription, and bill enquiries

Responsible for representing clients to their customers by handling call promptly, interacting with customers to determine their needs, and providing consistent, high quality service and accurate information to the customer