Mel Carter Email and Phone Number

264 Rooms, 20,000 Sq. Ft. of Indoor/Outdoor Meeting and Event Space- Manage East Coast USA and International territories with a focus on corporate luxury incentives and meetings - Awarded and maintain Forbes 5 Star, AAA 5 Diamond recognition, only resort within Kimpton Hotel brand globally with this accolade - Achieved 110% of 2023 annual booking goals, producing over $4.2 million in group room revenue and $1.9 million in banquet revenue

607 Rooms, 14,000 Sq. Ft. of Meeting and Event Space- Manager of the Quarter, Quarter 2 2021- Specialize in Technology/Software, Law, Medical/Pharmaceuticals, Sports, Government, Tour & Travel group business- Foster partnerships and client relationships to rebook 53% of all cancelled/rescheduled 2020 programs due to COVID-19 pandemic towards future business- Collaborate with Revenue Management team to strategically & properly place group business over need periods/favorable day of week patterns to ensure profitability- Attend and participate in weekly in-person and virtual industry events to earn market knowledge and maintain network- Create and implement targeted campaigns and promotions to increase productivity among designated market segments- Customize customer facing proposals and materials with attention to detail exceeding all client requests and requirements- Manage all customer communication and materials from initial inquiry to execution to conclusion including; billing, logistics, event management, etc.- Exceeded Q1 2021 guest room revenue and banquet booking goals by 319% ($1,246,244.00)- Exceeded 2021 annual guest room revenue and banquet booking goals by $2,665,562.00- Leveraged personal/professional relationships and market knowledge to secure large state government agency business mid COVID-19 pandemic worth $10.8 million in annual group guest room revenue

Springhill Suites: 159 Rooms, 1,200 Sq. Ft. of Meeting & Event SpaceCourtyard/Fairfield: 338 Rooms, 2,500 Sq. Ft. of Meeting & Event Space- Analyzed market data and trends to develop annual strategic business/marketing plans and budgets- Utilized Search Engine Optimization (SEO) to review and ensure hotel’s brand consistency across all platforms - Lead Task Force Sales/Marketing Projects and training of new DOSM’s (Manhattan, Lake George, Queens, Long Island)- Maintained and fostered relationships within the Corporate Group, Transient Travel, FIT, and Airline Industries- Created and implemented integrated marketing strategies including development of hotel website, social media, etc.- Researched market, competitor, and hotel data to develop annual strategic business/marketing plans and budgets

261 Rooms, 1,250 Sq. Ft. of Meeting & Event SpaceSales Team of the Year 2018- Surpassed Room Revenue Budgetary Expectations by $2,474,860 YTD 2018- Accomplished a YOY Growth in Total Room Revenue YTD 2018 of $393,319- Enhanced Direct Sales (Group, Contract, Extended Stay, and Special Corporate) by $896,182- Increased Meeting Room & Food/Beverage Revenue YOY 2017-2018 by 245%- Fairfield: Increased YOY 2017-2018 Occupancy +5.4%, RevPar +2.8%, RevPar Index +5.2%- Springhill: Increased YOY 2017-2018 Occupancy +19.5%, RevPar +18.8%, RevPar Index +19.9%

119 Rooms, 15,000 Sq. Ft. of Meeting & Event Space - Successfully opened and established property contributing towards a $6.2 million-dollar total hotel operation- Established a service standard to position the hotel in the Top 5 out of all US Courtyard hotels - Directed joint efforts for group catering opportunities with third-party catering company- Coordinated efforts across all departments and teams to effectively execute events up to 350 attendees- Exceeded house profit budgetary expectations by $285,600 in Q4 2016- Established Revenue per available room of $180.48 for Q4 2016- Shifted market share to obtain a 142.50 RevPar Index year to date September 2017- Designed standard operating procedures for training and implementation of customer-centric hospitality service

312 Rooms, 22,000 Sq. Ft. of Meeting & Event Space- Created and nurtured relationships with airlines to provide long term business to the hotel- Organized and managed on-site conversion efforts re-branding from Holiday Inn to Radisson- Secured large base business account amounting to over $1.1 million dollars in annual room revenue - Surpassed booking goals by $235,200.00 year to date 2014 - Increased room nights by 4,712 YOY within the Corporate Group segment 2014-2015

312 Rooms, 22,000 Sq. Ft. of Meeting & Event Space - Prospected and obtained catering revenue within the Corporate, Government, and SMERF markets- Created custom catering packages, food and beverage pricing, and negotiated room rates- Specialized in detailing, catering, and up-selling current contracted accounts- Contributed to forecasting accurate short, mid-term, and long-term sales and catering financials

183 Rooms, 3,300 Sq. Ft. of Meeting & Event Space- Acquired group, banquet, and catering revenue while maximizing business to exceed sales goals- Daily tracking of market statistics and revenue compared to budget and overall hotel goals- Named Sales Associate of the Quarter during second quarter 2013- Increased overall hotel revenue over $90,000 in second quarter 2013- Increased group revenue by $25,000 (9%) year over year in third quarter 2013