Working as a Recruitment Administrator and Operational Support, helping to secure the London 2012 Olympics. Responsibilities include: - Recruiting for a variety of security roles through Assessment centres in Cardiff, Coventry, Newcastle and Manchester- Providing support and guidance to candidates, ensuring a good candidate experience for all attendee of the centres - Reviewing all documentation provided by candidates to ensure eligibility and conformance to HR Revenue and Customs Standards- Assessing candidates through the completion of sensory tests and competency based interviews, valuating candidate’s application, ensuring all sections are completed accurately to support the vetting process- Ensuring knowledge of the organisation and processes remain accurate at all times- Building effective relationships with team members, working closely to ensure the successful attainment and deliverance of targets- Completing Time and Attendance checks for all security personnel completing shifts at the Cardiff Venue during Olympic Games. Ensuring all personnel had correct accreditation and SIA Licence documentation.

Recruited as a HR support officer within a newly established HR department of a Shared Service Centre. After 3 months, promoted to HR Team Leader reporting to the HR Operations Manager.Key Responsibilities include:- Motivating and supporting a team of 35 HR administrators to deliver a high quality, efficient service for the day to day operations of the department- Liaising with HR Business Partners and Account Manager to plan and prioritise work activities, reviewing daily to ensure customer requirements are met- Producing and developing standard operating procedures detailing responsibilities for HR support function in line with organisational changes- Signing off pre-employment screening files conforming to business compliance policies and in line with British Standards- Chairing weekly meeting with co-ordinators to measure KPI’s, SLA’s and identify issues- Liaising with IT department for enhancement to existing system and implementation of new HR systems being introduced to the organisation- Monitoring routines activities undertaken within the department including Recruitment, Screening, Grievances, Disciplinaries, Training and Tupe administration.- Producing monthly KPI’s for the HR board, providing statistic and narrative detailing achievements and future objectives- Performance Managing team conducting regularly appraisals and 1-2-1’s and also carrying out investigations and disciplinaries as and when required- Deputising in the absence of HR Operations Manager. Attending and completing actions from weekly HR conference calls- Sharing best practise and review process and systems for continues improvement- Managing recruitment and HR support functions for 16,000 employees- Communicating using appropriate medium when liaising in a professional manner with internal and external customers. Including delivering roadshows to raise profile of the department and attending meetings with external companies to design recruitment system

Working within Cardiff claims office set up to handle the Welsh Miners claims on behalf of DBERR following injuries caused following employment by British Coal Promoted from Claims Adjuster to Unit Manager reporting to the Section Manager. Responsibilities included:- Managing workflow within the office, ensuring correct work is prioritised and completed accurately. Identifying skill gaps and arranging training to ensure resource matches work available- Measuring, analysing and reporting on team and individual activity to ensure achievement of KPI’s against targets- Managing complaints process for VWF scheme, involves distribution of complaints; analysing root causes, identification of trends; compilation of monthly report and recommendations for improvements- Demonstrating good customer care skills, building effective relationships with internal and external customers- Managing attrition to ensure adequate resource. Recruiting where necessary using competency based interview skills - Monitoring direct reports’ performance through regular 1-1 meetings and performance reviews. Driving employee motivation through regular team meetings and appropriate use of reward and recognition initiatives- Managing Staff training and development, including contingency and succession planning. - Ensuring adherence to corporate HR policies, instigating action when required in relation to absence, disciplinary issues and under achievement to ensure a successful conclusion- Deputising in Line Managers absence- Ability to remain motivated in a changing and challenging working environment- Supporting the redundancy process, providing support and guidance into alternative employment