The role responds to the pressures and operational requirements generated by the growth in numbers of programmes, and numbers of students on those Masterships programmes in the School of Management.To manage the service to ensure Cranfield retain our competitive advantage in the market place through the provision of a quality experience for our students, and at the same time ensure that academic programme managers are fully supported.To contribute to a successful student… Show more The role responds to the pressures and operational requirements generated by the growth in numbers of programmes, and numbers of students on those Masterships programmes in the School of Management.To manage the service to ensure Cranfield retain our competitive advantage in the market place through the provision of a quality experience for our students, and at the same time ensure that academic programme managers are fully supported.To contribute to a successful student experience through ensuring the smooth running of the Mastership programmes, over and above the underlying award bearing degree (managed by SAS) and the liaison with Office for students, with End Point Assessors and on employer/contractual matters with Masterships team.To be the first point of contact for Masterships enquires for the programme directors and deputy directors within SoM, being the lynchpin with Academic staff, and University professional services to problem solve, ensuring programmes are delivered to a high qualify standard, and to manage operational risk. This role evolves Project management to set up and develop new process, and then promote effect and collaborative communication with counterparts in SoM and Professional Services. Show less

Jan 2018 - Change of Programmes to the MBA & Exec MBA & MScSMPrevious Programmes: MSc in Logistics and Supply Chain ManagementExecutive MSc in Logistics and Supply Chain Management MSc in Procurement & Supply Chain Management. I am instrumental in ensuring that the student experience is effective consistent and of a high standard. * Supporting the internal processes for the recruitment of student our award-baring courses, as advised by Central Admissions, and… Show more Jan 2018 - Change of Programmes to the MBA & Exec MBA & MScSMPrevious Programmes: MSc in Logistics and Supply Chain ManagementExecutive MSc in Logistics and Supply Chain Management MSc in Procurement & Supply Chain Management. I am instrumental in ensuring that the student experience is effective consistent and of a high standard. * Supporting the internal processes for the recruitment of student our award-baring courses, as advised by Central Admissions, and including the timely management of academic staff* managing communications to students before, during and after their formal registration periods, to ensure that they have accurate and timely information in order to manage their studies, including communication directly by phone and email, in group meetings and sessions and through virtual learning environments.* ensuring the proper induction of students at initial registration and at key points in the course or programme delivery cycle (e.g study tours, group projects, individual research projects)* ensuring that other areas of Education Services are provided with clear, accurate and timely information on the course or programme provision of the School.* maintaining an overall understanding of the academic progression of students on his or her defined portfolio of courses and programmes within the School, and highlighting individual or systemic concerns to senior staff, including supporting formal examination boards or meetings and communicating formal outcomes, and providing clear management information at key points in the academic cycle.* providing key support to academic staff in the delivery of modules, group projects and individual research projects, including the arrangement of required progress review meetings and events for individual students and groups of studentsWon the Student Led Teaching Award (SLTA) for Best School Support Staff in 2016.Nominated for the Best School Support Staff (SLTA) in 2017.SoM Hero Award Winner 2017 Show less

I provide administrative support for five student programmes within the School of Management - MSc in Management, MSc in Retail Management, MSc in Strategic Marketing, Full Time MBA & Executive MBA programmes. I am responsible for the practice advisory board meetings for all three of my MSc programmes, networking with external highly placed individuals in industry.Also, I am responsible for secretarial & administration support for all of our Marketing faculty within the Demand Chain… Show more I provide administrative support for five student programmes within the School of Management - MSc in Management, MSc in Retail Management, MSc in Strategic Marketing, Full Time MBA & Executive MBA programmes. I am responsible for the practice advisory board meetings for all three of my MSc programmes, networking with external highly placed individuals in industry.Also, I am responsible for secretarial & administration support for all of our Marketing faculty within the Demand Chain Management Group :Professor Paul Baines, Dr Javier Marcos, Dr Tamira King, Dr Radu Dimitriu, Professor Stan Maklan, Professor Emma Macdonald & Professor Hugh Wilson.I am an assertive, professional employee who always goes the extra mile with my work & support for internal & external clients. Show less

I started with Cranfield Management Development Centre (CMDC) dealing with Events & Individual Reservations, where I was quickly promoted within 6 months to Events Coordinator.With in my Events Coordinator role, I was responsible for coordinating all Executive Development & Open programs which were run at the CMDC. Working closely with Cranfield Customised Executive Development Team (CCED) arranging all hotel requirements for clients such as: Jaguar Land Rover, L'oreal, Oracle, BP… Show more I started with Cranfield Management Development Centre (CMDC) dealing with Events & Individual Reservations, where I was quickly promoted within 6 months to Events Coordinator.With in my Events Coordinator role, I was responsible for coordinating all Executive Development & Open programs which were run at the CMDC. Working closely with Cranfield Customised Executive Development Team (CCED) arranging all hotel requirements for clients such as: Jaguar Land Rover, L'oreal, Oracle, BP, Subsea 7, LexisNexis, etc as well as Praxis, Demand Chain Management & other Open programme departments in the School of Management. Within this role I was also responsible for planning all events in our KX system in advance (up to 2 years in advance) & having a good knowledge of every programme to be able to moving programs around in the CMDC in our in house system to maximize the hotels profit.etc I was responsible for internal & external client show around of the facilities offered & dealing with our forward booking system & wait list bedrooms rooms. Professional communication in this role was key.In 2012 I was prompted again to Senior Coordinator of the Meetings & Events team of 5. This also included working with CQS over the university's over sites such as Mitchell Hall, Vincent Building and the launch of the new Stafford Cripps lecture rooms. Additional roles were also under taken, such as organizing and winning external business, looking after our long standing external clients such as Melcrum, Black Belt training etc assisting the Events Manager with promotion & marketing of our wedding fairs over the cross of businesses, Day to Day running of the office, Staff Rota's, Managers meetings, managing the team, handling and dealing with complaints, invoicing inquires and changes, telephone call, emails, organizing external events, functions & weddings, & company visits. Show less

Starting as a part time worker, looking after tasks on the shop floor such tills, fitting rooms, clearing the fitting rooms, helping customers, prep for sales, while completing my degree,etc I was able to grow within the company.Once my degree was completed I took on the role as Stock Room Supervisor for a team of 5 people. I had to make sure all stock was ready to be put out on to the shop floor by 11am & all stock was correctly counted & processed according to head office paper work… Show more Starting as a part time worker, looking after tasks on the shop floor such tills, fitting rooms, clearing the fitting rooms, helping customers, prep for sales, while completing my degree,etc I was able to grow within the company.Once my degree was completed I took on the role as Stock Room Supervisor for a team of 5 people. I had to make sure all stock was ready to be put out on to the shop floor by 11am & all stock was correctly counted & processed according to head office paper work. The stock room had to be clean & ready for the following nights delivery by lunchtime. I was responsible for motivating my team through extremely busy periods when we received high delivery orders. During the afternoons I would be mainly on the shop floor assisting the rest of the team with putting out stock, helping on tills, selling our store card or assisting other management with their daily tasks. All training for my team was done by myself overseen by the store manager. Within the role, I was allowed to grow from Stock Room Supervisor to Sales Manager, due to a number of management absences taking more of a front of house role. Visual merchandising & windows became an important task in my day to day role, following trends & using our own company Biz guide for themes. I was sent to many other stores to help with refurbishment & work in smaller stores such as Western Favell, Northampton Store & further specialist training at our Area Managers store in Northampton (flagship store)In this role I had the opportunity to complete my level 3 NVQ Customer Service. Show less